Customer Retention & Development Coordinator

·         Handles various phone call and e-mails from customers and overseas agents.

·         Handles and resolves various complaint and claims from customers.

·         Coordinates inquiries and orders from customers and overseas agent with operation staff.

·         Provides quotation to the customer and rate to other branches/oversea offices.

·         Arranges and schedules pickup and deliveries.

·         Tracks the shipments and announce customers and overseas agents for shipment status.

·         Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.

·         Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment. 

·         Arranges pick-up and deliveries for import, export and domestic move.

·         Sends the shipping pre-notifications to customers prior to shipments’ arrival.

·         Issues billing for triangle shipments and domestic transportation and mails them out.

·         Sends invoices to customers and overseas agents as requested.

·         Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any.

·         Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit.

·         Visits clients for routing meeting, new business opportunities and etc.

·         Seeks constant improvement, more efficient and less expensive ways and means in work processes.

·         Performs special projects and other miscellaneous duties as assigned by supervisor / manager.

·         Maintains high ethical standards in the work place.

·         Reports all irregular issues and problems to management for solution.

·         Maintains good communication with other managers, staff & outside contacts.

·         Complies with all company policies and procedures.

·         Responsible for maintaining a clean and safe working area.