Market Manager

Gerber Collision & Glass, MI Kalamazoo-Michigan Ave, MI Kalamazoo-Stadium Dr WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2 billion in sales, over 800 locations and growing, our 10,000 team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: Market Manager - West Michigan (Hybrid) 7 locations Role Summary The Market Manager is responsible for the operation and results of multiple locations within a designated area. Market Managers are responsible for meeting their location's annual business plan objectives including but not limited to operations, internal and external development, business relationships, wowing every internal and external customer, and profitability. The Market Manager is expected to provide leadership and mentoring to all his direct reports and lead their team effectively and efficiently. Market Managers are committed to being a dedicated Brand Ambassador of Gerber, leading by example at all times. Reporting Relationships Reports to Regional Director General Managers report to the Market Manager Accountabilities Staff 1. Manage the activities of all locations within the designated market through active coordination with the individual location's General Managers. 2. Manage and hold all staff accountable for shop performance by: Clearly communicate and ensure all reporting employees understand the company mission to WOW every customer and be the best. Insure staff is following company Standard Operating Procedures (SOP) Recognize and document exceptional and substandard performance Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceeds customers' expectations 3. Insure customer satisfaction by coaching staff and resolve customer concerns as required 4. Recruit, interview and hire new staff as required Train new hires in regards to company policy and procedure Seek out opportunities for continuous education and development for all employees 5. Promote safe, clean working conditions, review ERS audits and safety records of their locations. Ensure that all personal protective equipment is being used properly and document managers that do not enforce Gerber's safety policies External Development 1. Work with corporate staff to achieve the external growth of the assigned market Internal Reporting and Communications 1. Review all performance reports for all locations in their assigned market 2. Review location performance against goals with location managers and provide coaching to ensure all locations are performing to potential 3. Conduct operations reviews with location managers on a monthly basis 4. Ensure that all locations in the assigned market are adhering to the WOW operating model 5. Participate in company operational meetings as requested External Communications 1. Promote, develop and act as a liaison with area insurance contacts and other referral points 2. Contact all claims managers and dealer accounts on a monthly basis (minimum) 3. Solicit, develop and report on vendor relationships 4. Participate in external marketing and team building activities as requested Key Attributes/Traits Leadership Competencies: "All In" Attitude Listener Ability to manage conflict Decision Making Driven Lead by Example Plan Implantation Team Builder Coach and developer Motivator Willingness to learn Effective Communicator High degree of honesty and integrity Organizational Skills Patient Key Education, Experience, and Skills Required : Manage Profit and Loss Statement General knowledge of all collision aspects Knowledge of DRP's High School Diploma or equivalency Valid Driver's License Preferred : Good working knowledge of Estimatics Some HR Knowledge Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Competitive Pay Plans Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Paid Vacation & Holidays Continuing Education Opportunities Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

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