ServiceNow Project Manager

Job description

Role : ServiceNow Project Manager

Location : USA/Remote

6 months contract

Looking for a Sr. PM that has specific ServiceNow Implementation experience to work in conjunction with ServiceNow Professional Services Team. This PM needs to understand the "lingo", push the project along from a delivery standpoint. Specific modules for now are:

      - ITSM

      - ITOM (IT OpsManagement)

      - TSOM (TelcomServiceOpsManagement)

      - APM (AppPortfolioMngt)

· ServiceNow Project Manager will manage multiple projects with internal and external dependencies, complex scopes, and a higher level of risk requiring mitigation plans

· Guide project teams which are composed of in-house employees, on-site contractors, and offshore contributors, making sure that their collective efforts are aligned with the department's goals and objectives

· Ensure effective delivery by managing project meetings, estimation, requirements, scheduling/planning efforts, risks, and project finances within the Lean framework; Review and clarify project requirements, provide estimates, and task breakdowns, and participate in the creation and delivery of accurate and achievable project plans and budgets

· Partner with other teams within IT and the business to develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus, and achieve objectives

· As a ServiceNow Project Manager, you will manage vendor relationships to ensure adherence to approved SOWs

· Provide well-crafted stakeholder and governance communications on time with accuracy and completeness

Requirements

· BA or BS or equivalent

· 3 years progressive & extensive project management work; Experience in IT Asset Management preferred

· Solid and demonstrated understanding of a framework within the Lean methodology

· Proven experience in leading and managing multiple projects with multiple internal and external dependencies, complex or multiple scopes, a higher level of risk requiring mitigation plans

· Ability to present project status to various levels of personnel

· Ability to develop project plans and ensure adherence

· Ability to lead project meetings and provide accurate meeting minutes, issues, risks, and action items. Organization is necessary

· Decision making authority

· Keeps management well informed of activities and raises concerns as appropriate

· Uses judgment to assess when to bring issues and suggestions for improvement to management's attention

· Relies on management for key decision making

Solid understanding of and demonstrated experience in using appropriate tools:

· Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne or equivalent

· Understanding of ServiceNow

· SharePoint administration

· Microsoft Office Tool; Power BI would be a plus