What are the responsibilities and job description for the Patient Service Rep 2 - Urology Rome position at Harbin Clinic?
Job Summary:
The Patient Service Representative 2 (PSR 2 or Scheduler) performs a variety of clerical duties necessary to the daily operation of the practice or department. Primary duties include but are not limited to answering the multi-line telephone and providing excellent customer service by effectively addressing the caller's need or directing the call appropriately to ensure the caller's needs are met. This position may also hold primary responsibility of scheduling patient appointments including the gathering of clinical and payer information and making decisions while honoring physician scheduling templates and preferences.
Education:
1. High school diploma or GED
Experience:
2. Previous experience in the medical field is preferred, but not required.
3. Basic knowledge of the use and operation of general office equipment (computer, phone, copier, fax).
4. Working with the public in a courteous and professional manner.
Skills:
5. Ability to maintain a positive attitude and provide great customer service under stressful situations.
6. Ability to communicate in a clear, concise, and pleasant manner in both verbal and written form.
7. Ability to multi-task.
8. Ability to adapt quickly to change.
9. Ability to work both independently and with co-workers.
10. Ability to use and manage time efficiently.
11. Ability to follow the direction of supervisory personnel.
The Patient Service Representative 2 (PSR 2 or Scheduler) performs a variety of clerical duties necessary to the daily operation of the practice or department. Primary duties include but are not limited to answering the multi-line telephone and providing excellent customer service by effectively addressing the caller's need or directing the call appropriately to ensure the caller's needs are met. This position may also hold primary responsibility of scheduling patient appointments including the gathering of clinical and payer information and making decisions while honoring physician scheduling templates and preferences.
Education:
1. High school diploma or GED
Experience:
2. Previous experience in the medical field is preferred, but not required.
3. Basic knowledge of the use and operation of general office equipment (computer, phone, copier, fax).
4. Working with the public in a courteous and professional manner.
Skills:
5. Ability to maintain a positive attitude and provide great customer service under stressful situations.
6. Ability to communicate in a clear, concise, and pleasant manner in both verbal and written form.
7. Ability to multi-task.
8. Ability to adapt quickly to change.
9. Ability to work both independently and with co-workers.
10. Ability to use and manage time efficiently.
11. Ability to follow the direction of supervisory personnel.
Salary : $24,700 - $31,300
Manager - Patient Registration-Rome GA
Candidate Experience site -
Rome, GA
Patient Service Rep
Erlanger -
Chattanooga, TN
Patient Service Rep Lead
Erlanger Health System -
Chattanooga, TN
