Support Staff Specialist – SSG- Fox Grant Veteran

The Job:

Do you want to make sustainable change in our community? Harbor Care - The Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) which enables Veterans Administration to provide resources toward community-based suicide, seeks a Support Staff Specialist to help further our mission.

About Harbor Care:

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. Harbor Care has 325 employees, serves 5,000 patients/clients and has an annual budget of approximately 40 million dollars. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: medical, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Our Mission:

Our mission is to provide vital services, including housing and healthcare to all in our communities needing assistance.

Our Vision:

Our vision is one where everyone gets to live safe, stable, and healthy lives, filled with purpose, respect, and dignity.

Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Federally Qualified Health Centers (FQHCs):

As Harbor Care transitions under the FQHCs umbrella, our Clinicians will have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.

https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html

About the Fox Suicide Prevention Grant Program (SSG Fox SPGP):

This grant program assists in further implementing a public health approach through community efforts. The goal of this Program is to reduce Veteran suicide risk; improve baseline mental health status, well-being, and social support; and improve financial stability for eligible individuals and their families.

About Staff Sergeant Parker Gordon:

Veteran Parker Gordon Fox joined the Army in 2014. He was a sniper instructor at the U.S. Army Infantry School at Fort Benning and was known for his generosity and kindness to others in need. He passed away by suicide in 2020 at the age of 25.

Job Summary:

The Support Staff Specialist has the ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.

Basic Qualifications:

• Bachelor’s degree in social work or related field.
• Veteran status highly required.
• We will also consider relevant work experience in lieu of a degree.
• Experience working with military Veterans preferred but not required.
• Current CPR certification, will provide training if not currently certified.
• Current driver’s license and vehicle insurance with access to a dependable vehicle.

Preferred Qualifications:

• Resourcefulness, flexibility and integrity.
• Experience working in a healthcare organization is a plus.

Essential Duties and Responsibilities:

The assigned duties and responsibilities include but are not limited to:

• Office management of the SSG Fox SPGP that include responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
• Administrative work that require monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc.,
• Insure the efficient operation of the SSG Fox SPGP Responsibility for directing a variety of support functions such as communications, property management, facilities and equipment maintenance.
• Help develop and carry out enrichment activities for the SSG Fox SPGP.
• Assist the Department of Veteran Affairs (VA) in coordination of VA sponsored activities
• Assist in troubleshooting issues presented to the facility residents, navigate them to the appropriate resource.
• Provide transportation assistance to Veterans to medical appointments, grocery trips and other vital services.
• Work with other community partners and Veteran services organizations in support of the Veteran community.
• Identify issues with the facility and report them to the appropriate Harbor Care resources.
• Coordinate with contractors performing work at the facility to ensure work order completion as needed.
• Provide professional and compassionate, onsite presence.
• Support a healthy and supportive community culture.
• Other duties as assigned by management.

Knowledge and Skills

• Excellent computer skills including Excel, Word and Internet use.
• Detail oriented with organizational skills. Plans and prioritizes to meet deadlines.
• Excellent customer service skills; communicates clearly and effectively.
• Anticipates and responds to the needs of others; assist others in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity.
• Maintain a neat, clean and professional appearance (Dress Code Policy).
• Appropriate footwear for all seasons (Dress Code Policy). Conduct oneself in a manner that promotes safety.

Desirable Character Traits:

The staff will provide excellent customer service to all Veterans, clients, residents, patients and staff.

Harbor Care’s Commitment:

Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.