What are the responsibilities and job description for the Patient Access and Financial Counselor position at Harbor Health Services, Inc.?
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Patient Access and Financial Counselor to join our team at the Geiger Gibson Community Health Center.
Harbor Health offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Come join our great operations team at our health center!
Role:
The Patient Access & Financial Counselor provides direct services to patients of the Community Health Center by providing scheduling access and financial counseling.
Responsibilities:
• Greets patients upon arrival at health center and promptly and courteously answers incoming phone calls.
• Accurately and efficiently registers new patient to include data entering patient demographic information, managing POS insurance verification process and collecting payments.
• Ensures patient visit is reimbursable.
• Manages patient appointment process.
• Interviews all new patients regarding their insurance eligibility and, as appropriate, reviews patient eligibility.
• Assist patients in renewing their insurance with Commonwealth Care products.
• Participates in Mass Health Training Forum meetings outside Harbor Health (HHSI) by representing and advocating for HHSI on Financial Counselor issues as directed by supervisor.
• Verifies and/or assists the Senior Patient Access Representative or Manager in verifying the Self Pay list for eligibility on a monthly basis and reconciles any discrepancies.
Requirements:
• High School Diploma or GED
• 1 Year of experience in a professional office environment in an ambulatory healthcare setting preferred
• Excellent verbal and written communications skills
• Excellent customer service, organizational, problem solving and priority setting skills
• Computer literate: proficient in Windows and Microsoft Office Outlook, Word and Excel, proficient use of Internet
• Basic Math and reading comprehension skills
• Ability to effectively and efficiently perform all assigned tasks in fast-paced environment
• May substitute 1 year of experience for bilingual capacity (English/Target Language)
• Third party billing experience preferred
• Bilingual skills in the English and Vietnamese, Spanish or Portuguese preferred
• Knowledge of current federal and state health insurance regulations/processes preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
