Credit Clerk - Onsite

Credit Clerk/Customer Service 8:00AM - 5:00PM This is an onsite position at our corporate offices in Modesto.

Harbor Wholesale is seeking a person experienced in credit processing and customer service. We are looking for someone who is able to answer questions, make decisions, complete paper work, resolve customer credit issues, and other tasks related to the Harbor credit policies and processes. This person deals with many phone calls and emails regarding customer credit issues so they must be a strong multitasker. Being able to work under pressure and maintain great customer service is a must for this position.

Compensation range: $20 - 21/hr DOE

Benefits Summary: Benefits for Harbor Team Members paid holidays, personal holiday, vacation days, sick time, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match.

Essential Job Functions:

• Answer in bound calls.
• Work with the Credit Clerk Lead on daily work flow.
• Understand and adhere to the company credit policy.
• Process hand written credit slips, route credits, identify issues and report to the manager, and issue pick up authorizations for return product.
• Work with the warehouse returns department.
• Effectively communicate with the purchasing department.
• Resolve credit issues effectively.
• Customer Service Support.
• Data Entry.
• Answer customer inquiries.
• Daily filing of credit memos.

Knowledge, Skills, and Abilities:

• General computer skills including Excel and other Microsoft suite programs, filing, good organizational skills, and the ability to learn proprietary software.
• Ability to use general office equipment.
• Must have excellent customer service skills under pressure, consistent attendance, and social maturity.

Education and Experience:

• High School Diploma or GED.
• Customer service and order credits experience preferred.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.