Salary Job Openings

Customer Resolution Specialist

Harcros Chemicals Inc.
Westbrook, ME Full Time
POSTED ON 4/22/2024
SUMMARY
This position is responsible for being the first line of contact for Harcros as well as the first line of escalation for service and quality issues. This may include email, mail, telephone, web portal, or in person by internal & external customers.
 
 
Essential Duties and Responsibilities- Other duties may be assigned. Responsibilities may vary by location.
 
  • This position is designed to be the first line of escalation for service and quality related issues.
  • Constant communication with customers regarding the status of any escalated issues, concerns, or complaints as well as follow up documentation.
  • Documentation and reporting of persistent problems for higher level evaluation and resolution.
  • Processing orders for material or merchandise received from customers.
  • This position must be able to handle a large volume of emails, phone calls, and sales order processing.
  • Responsible for interacting with customers & suppliers via email, phone call, and web portal.
  • Participate in general office duties such as filing, ordering office supplies, sort and deliver mail, and more.
  • Enter orders into computer, check inventory levels, generate shipping papers, and check customer credit.
  • Being the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
  • Check orders for accuracy. Gather & attaches required additional documentation.
  • Processes vendor invoices, freight bills, product returns, freight claims, and corrected billings.
  • Schedule production of product as necessary.
  • Coordinate shipments to other branch facilities and customers.
  • Cross train in purchasing functions.
 
Experience and Education Criteria
 
  • High school Diploma or General Education Degree
  • 1-3 years related experience and/or training
  • ERP System Experience- Preferred
  • OR equivalent combination of education and experience
 
The Impact You Will Make:
  • Opportunity to make a difference on business results
  • The ability to learn and grow as a Support Specialist
  • Build a long-term career with a great organization
  • Being an Employee-Owner
 
What We Are Looking For:
  • Someone who is a Customer Focused Professional
  • Efficient Multi-Tasking Skills
  • Exceptional Communication Skills
  • Exceptional Conflict Resolution Skills
  • Excellent Critical Thinking and Problem-Solving Skills
  • Service Oriented
 
Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
 
Mathematical Skills
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
 
Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 
Physical Demands
  • Sit for long periods of time
  • Lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. 
 
Pay: $45,000- $55,000
  • Exact compensation may vary based on skills, experience, and location
 
The Benefits-  Harcros Chemicals is 100% Employee-Owned
  • Employee Stock Ownership Plan (ESOP)*
    *Qualifying period must be met.
  • Profit Share Program*
    *Qualifying period must be met.
  • Safe Harbor Contribution*
  • 401(k) Match*
  • Medical, Vision & Dental Insurance Coverage
  • Employer Paid Life Insurance
  • Parental Leave
  • Employer Paid Accidental Death & Dismemberment
  • Employer Paid Short Term & Long-Term Disability*
  • Employee Assistance Program
  • Inquire about additional benefits
**The information on this Benefit leaflet is presented for illustrative purposes and is based on information provided by the employer. The text contained in this was taken from various summary plan descriptions and benefit information. While every effort was taken to accurately report benefits, discrepancies, or errors are always possible. In case of discrepancy between this and the actual plan documents the actual plan documents will prevail. All information is confidential, pursuant to the Health Insurance Portability and Accountability Act of 1996. If you have any questions about your Guide, please refer to the Employee Manual for additional information or contact benefits manager.**
 
 
Harcros Chemicals is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, religion, national origin, age, disability, veteran status, or other protect classification.
 

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