OPERATIONS MANAGER

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.

Job Duties

• Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs.

• Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.

• Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.

• Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.

Skills and Qualifications

• Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items.

• Organizational skills, able to juggle many responsibilities at a time.

• Training experience to lead staff onboarding

• Leadership skills to keep staff on task, motivated, and focused.

• Conflict resolution skills to manage staff conflicts and customer’s concerns

• Management experience in hiring, firing, training, and disciplining staff.

• Customer service skills dedicated to providing excellent customer service and improving the customer experience.

Working at Hard Rock Cafe

• Health insurance
• No strict dress code