Sportsbook Operations Associate

Hard Rock Digital
Hollywood, FL Full Time
POSTED ON 8/27/2024 CLOSED ON 8/29/2024

What are the responsibilities and job description for the Sportsbook Operations Associate position at Hard Rock Digital?

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?


What’s the position?

We are looking for associates to work in our new sportsbook operations team. You will be working on the front line of all tech, process and trading issues that impact sportsbook.

In this position you will:

  • Have our customers' experience at the forefront of your mind at all times
  • Take control in coordinating, instructing and challenging the necessary teams to mitigate against negative customer experience
  • Have full understanding of the life cycle of sportsbook issues – from customer service query to customer fulfilment.
  • Become an expert on the compliance regulations,
  • Be trained to know all of our service level agreements and key performance indicators inside out. You will brief stakeholders on the impacts of any issues and help the business use the lessons learned to continuously improve how we serve our customers.


What are we looking for?

We are looking for someone with a passion for sports, and an equal passion for creating unparalleled customer experience, to be a success in this role you will be:

  • The person 'who can keep their head when all about you are losing theirs'.
  • A level-headed problem solver who understands that small friction points can have a material impact on overall customer experience.
  • A diligent, detail focused individual who has a capacity to retain, document and utilise complex information.
  • Strong, knowledgeable and articulate in a crisis. Ideally you will have had some exposure to sportsbook but if not your passion for sports and or betting will do just fine!


What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

  • Competitive pay and benefits
  • Flexible vacation allowance
  • Flexible work from home or office hours
  • Startup culture backed by a secure, global brand


Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Salary : $56,300 - $71,300

SPORTSBOOK AGENT - FT
Seminole Gaming -
Hollywood, FL
SPORTSBOOK AGENT - PT
Seminole Gaming -
Hollywood, FL
AGENT - SPORTSBOOK - PT
Seminole Gaming -
Coconut Creek, FL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Sportsbook Operations Associate?

Sign up to receive alerts about other jobs on the Sportsbook Operations Associate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$114,240 - $145,975
Income Estimation: 
$155,852 - $198,710
Income Estimation: 
$41,217 - $52,693
Income Estimation: 
$47,445 - $59,992
Income Estimation: 
$48,200 - $62,716
Income Estimation: 
$100,960 - $155,817
Income Estimation: 
$35,707 - $44,750
Income Estimation: 
$41,217 - $52,693

Sign up to receive alerts about other jobs with skills like those required for the Sportsbook Operations Associate.

Click the checkbox next to the jobs that you are interested in.

  • Customer Service Skill

    • Income Estimation: $51,961 - $189,919
    • Income Estimation: $54,437 - $116,913
  • Order Processing Skill

    • Income Estimation: $51,961 - $189,919
    • Income Estimation: $63,726 - $90,371
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Hard Rock Digital

Hard Rock Digital
Hired Organization Address Atlantic, NJ Full Time
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social cas...
Hard Rock Digital
Hired Organization Address Atlantic, NJ Full Time
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social cas...
Hard Rock Digital
Hired Organization Address Atlantic, NJ Full Time
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social cas...
Hard Rock Digital
Hired Organization Address Atlantic, NJ Full Time
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social cas...

Not the job you're looking for? Here are some other Sportsbook Operations Associate jobs in the Hollywood, FL area that may be a better fit.

Sportsbook Planning Associate

Hard Rock Digital, Hollywood, FL

AGENT - SPORTSBOOK

Seminole Casino Coconut Creek, Coconut Creek, FL