DIRECTOR - ENTERTAINMENT

Overview

Under the direction of the Vice President of Marketing and Player Development, the incumbent oversees and directs all entertainment operational functions to include Management of entertainment day to day functions including show operations, show production, contract fulfillment, guest experience, staffing, equipment procurement, maintenance, safety and security in all entertainment facilities including arena, theater, special events and lounges. This Individual is additionally responsible for overseeing contract compliance and financial settlements, while at the same time building and maintaining relationships with people in the entertainment industry.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Exhibit conduct in accordance with all Gaming Regulations and Hard Rock departmental policies and procedures.
• Determine and approve the issuance of appropriate player reinvestment such as complimentary and gifts. Attend functions hosted by property to serve and assist invited guests.
• Maintain the highest standards of ethical business conduct.
• Book talent into all property venues including the ballroom and Hard Rock Café.
• Book, organize and manage local events to showcase the property and brand while demonstrating music industry connection.
• Initiate agreements with entertainment artists for local support and performances.
• Establish and nurture relationships with celebrities and talents (bands, DJ’s, etc.). Translate strategy into specific business actions and individual accountabilities that achieve results.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
• Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and departmental standard operating procedures.
• Promote the organization in and out of industry and at relevant trade associations.
• Ensures the adequacy and accuracy of all Entertainment advertising in all forms of media (internet, publications, billboards, radio, and TV) by working with the Marketing and Advertising departments.
• Attend and participate in meetings, completing follow-up as assigned. Works closely with catering/special events to support all cash/comp bookings. Provides consistent and thorough communications to all areas.
• Attend seminars when needed.
  
  

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Four year degree from accredited college/university or equivalent; 10 -15 years of related experience; or equivalent combination of education and experience. Deep understanding of local music scene. Experience with PCMusic platform, knowledge in providing technical support for audiovisual production and setup.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
  
  

Knowledge Of

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.
• Deep understanding of lifestyle hotels and premium dining products and services.
• Possess solid music background with knowledge of national and local music acts, talent, and DJ’s.
• Self-starter with an entrepreneurial spirit and strong organizational skills.
• Experience with Infinium, ACSC and MMS.
• Proven financial management/budget experience required.
• Gaming Industry, including the role as it related to various principles and practices of a capital and operational budget.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Knowledge of Market trends.
  
  

Ability To

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.
  
  

Disclaimer

Additional Details

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

Age Requirements

21

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