Bartender

Overview :

The Bartender is the stepping stonethe first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar.

As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Responsibilities :

Making drinks to spec recipe.

Demonstrating responsible alcohol service.

Serving food.

Handling cash & other forms of payment.

Making proficient sales transactions - using a point-of-sale system.

Properly checking I.D.s for guests who appear to be under 30 years old.

Maintaining proper cash drawer balances.

Directing guests to areas / restrooms.

Demonstrating impeccable product knowledge.

Suggestive selling - using proven techniques.

Maintaining a clean and organized bar area.

Stocking liquor, beer, wine and glassware throughout the shift.

Properly labeling, dating, covering and refrigerating prepped items for the bar.

Maintaining a proper 3-compartment sink properly sanitizing equipment, utensils,

and glassware.

Performing opening, closing & side duties setting up / breaking down the bar, cleaning

glass / countertops, sweeping the floor, etc.

Answering questions - accurately and politely.

Creating memorable experiences.

Entertaining guests to create Raving Fans.

Qualifications :

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School diploma or GED equivalent.

2 plus years of high volume bartending experience is required.

In some U.S. States, a food safety certification program is required to be completed

before being able to serve food or alcohol, which may include a food handlers card

i.e., California law requires this).

SKILLS

Remaining calm in a hectic, fast-paced atmosphere.

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing,

walking, kneeling, bending) for extended periods of time.

Ability to sit for extended periods of time.

Ability to make repeating movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Manual dexterity, hand-eye coordination, and ability to work with hand above

shoulders.

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,

carry) up to 10 pounds.

Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environment.

Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

Must be at least 19 years old to be employed.

In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e.,

Nevada is 21 years old) check with the person interviewing you to ensure you meet

these requirements.

Follows all food safety & sanitation procedures.

Practicing all general safety standards.

Performing duties which require bending & reaching.

Maintaining a well-groomed appearance (having a plan).

Following all uniform guidelines.

Practicing all safety & sanitation standards.

Recycling products, where possible.

Maintaining HRCs 5 core Values and Mission Statement.

Last updated : 2024-09-09