COORDINATOR - HUMAN RESOURCES

Overview

The HR Coordinator provides general support to the Human Resources Department. Relieves the VP of Human Resources and the Human Resources Manager of administrative duties such as reception, employee events, job fairs, copying, and filing. Owns new hire Virginia Lottery processing and onboarding activities. This is an entry-level hourly role onsite.

Responsibilities

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to Team Members in order to provide superior guest service.
• Provides administrative support to the Human Resources Department on a daily basis. This includes, but is not limited to answering phones, assisting internal and external guests, setting appointments, filing, preparing documents & paperwork, running reports, escorting candidates to appointments, & ensuring up to date information is available for our Team Members.
• Assist other members of the Human Resources Department with assigned projects and various events.
• Provide guidance and assistance to applicants, Team Members and leadership, as needed.
• Assists HR Specialists with various functions within the applicant tracking system; i.e. screening/sourcing applicants, checking for completed New Hire Paperwork, validating new hires, licensing, onboarding, etc.
• Responsible for executing the communication needs of all HR areas in a timely manner.
• Represents HR at meetings, speaking to HR Events.
• Assists with posting to Social Media pages with regard to the Team Member perspective; Facebook, LinkedIN, Instagram, Tick Tok, and/or Twitter.
• Assist in executing the Quarterly and Annual Rock Star celebrations, as well as other Team Member Events.
• Administers the Exit Interview and Stay Interview processes, analyzes data and generates reports to operators. 
• Creates, runs and modifies HR reports as needed; generates periodic reports such as transfer, termination reports as required, daily, weekly, or monthly. 
• Maintain strict confidentiality of all data and information.
• Provide timely and courteous internal guest service to Team Members of all levels.
• Assist with other new hire related functions during peak hiring season.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend seminars when needed.
• Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Bachelor’s degree from a four-year college or university required.
• Minimum six months of Human Resources or Administrative experience required.
• Experience with Microsoft Office software specifically in Outlook, Word, and Excel required.
• Knowledge of HRIS system(s) highly preferred.
• Prior experience in the Gaming/Hospitality industry strongly preferred.   
• Experience working in a high-volume traffic and fast paced environment preferred. 
• Excellent customer service skills required. 
• Excellent telephone etiquette is also required. 
• Must have excellent written and oral communication skills.

Additional Details

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Lottery/Gaming regulations.
• Must successfully pass drug screening and background check.
• Must be at least twenty-one (21) years of age or older.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• Microsoft Office Suite, Adobe and other Human Resource software systems.
• Independently initiating, following up on, and completing assignments, as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.

ABILITY TO:

• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required office equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.

Age Requirements