DIRECTOR - GAMING OPERATIONS

Overview

POSITION SUMMARY:

This position is responsible for the daily direction, planning, gaming operations, and overall strategy for the casino in conjunction with the property President and other senior executives, as required.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for contributing to the growth and profitability of the business, with management oversight of all aspects of Slots and Table Games.
• Responsible for providing directions to Slots and Table Games leadership.
• Manages and implements operational goals of performance and profit objectives.
• Work with department management to develop and implement programs to increase revenue, guest satisfaction, and profitability.
• Monitor operations to protect company assets and ensure the highest level of integrity.
• Ensures the technical proficiency of all team members through development and effective training.
• Observes and analyzes the integrity of all EGD operations activity.
• Coordinates with security and surveillance to detect/prevent attempts to cheat or damage EGDs.
• Prepares, reviews and analyzes daily and monthly gaming reports.
• Optimizes resources and staffing hours to ensure a high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the President.
• Directs the selection, purchase/lease, placement and utilization of all gaming devises to ensure achievement of operational and financial objectives.
• Ability to read, analyze and interpret complicated document, such as technical journals, financial and statistical reports and legal documents with an ability to respond to complaints from customers, regulatory agencies, or members of the business community.
• Performs all other duties as assigned and adheres to all Virginia Gaming Regulations and Departmental Standard Operating Procedures.
• Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

Bachelor’s degree (B.A) from four-year College or university preferred; or five (5) years’ related leadership experience in Slots, Table Games, and overall casino operations in a gaming environment.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must be at least 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Must have working ACSC casino management system reporting experience.
• Must be able to obtain Virginia Gaming License.
• Must have a flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience in the Gaming industry required.
• Prior experience in property openings strongly preferred.

KNOWLEDGE OF: 

• Pertinent federal, state, and local laws, codes, and regulations.
• Gaming regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Principles of supervision, training, and performance evaluation.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control.

ABILITY TO:

• Develop and administer goals, objectives and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, ethical and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Interpret and apply federal, state and local policies, laws and regulations.
• Be flexible to work varying shifts and time schedules as needed.
• Develop strategic department objectives and link to the goals of the property.
• Work on the Casino Floor, where you may be exposed to casino-related environmental factors including crowds, loud music/noise, second-hand smoke, and flashing/moving lights.

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL #indeedBristol #LI-MVA

Age Requirements