What are the responsibilities and job description for the Customer Service Representative position at Harding's Market?
Harding’s currently has 28 Harding’s Market, Marketplace and Fresh Express stores located throughout SW Michigan, Northern Indiana and New York. We strive to create an inviting shopping experience for our customers, offering personalized service, including store to car carryout service. We offer our employees a great working environment with opportunity for growth. We take pride in being a part of the communities in which we reside. We are looking for someone to fill in the space of a customer service representative.
The duties are but not limited to the following:
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions
Customer Service
Acquire full knowledge of all Programs
Work with customers and sales team to resolve issues
Collaborate with Production Team to resolve issues
Form professional relationships with customers
Follow up with claims to check on the status and relay messages onto the appropriate individual(s)
Administrative Tasks:
Manages main phone line and transfers calls
Maintain updated records
Additional responsibilities and duties as required to support the team when requested
Customer Service Representatives need a variety of skills and qualifications to succeed, including:
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
PLEASE SEND RESUME WITH AVAILABILTY
Job Type: Full-time
Pay: $20.20 - $37.20 per hour
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Work environment is safe
Work Location: One location