Quality Manager

Description

Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

The Quality Manager oversees quality control activities for the Sarasota manufacturing facility to ensure that the highest quality standards are maintained in all processes used in the manufacture and shipment of our devices. The Site Quality Manager is the single point for all quality issues to include non-conformances, out-of-box failures, corrective actions, incoming inspection, warranty, manufacturing quality issues, and vendor quality performance. This individual is a key member of the Quality Assurance Group and will work in close collaboration with the Site Production, Engineering and Purchasing teams.

The Site Quality Manager may be designated as the FDA Quality Management Representative (QMR) for the manufacturing facility. All Quality Inspectors, Quality Technicians and Quality Engineers report directly to the Quality Manager.

Key Accountabilities

• Site Quality Manager
• Key Process owner for CAPA, Warranty, NCR, RMA, OOBF, continuous improvements and data anlysis for the site
• Development of Site Quality Team
• Trainer for quality systems

Management of the site Quality Assurance Team

• Manages the Quality Inspectors, Quality Technicians and Quality Engineers on the team to ensure appropriate levels of onboarding, qualification, and cross training.
• Owns development of the Site Quality Team including, regular performance reviews, coaching, development of individuals through coaching and training, and use of disciplinary system if needed.
• Develop Quality Team to assist with management of quality tools and systems such as CAPA, NCR, RMA, OOBF and Calibration

Ownership of Quality Product at manufacturing location

• Establishes and enforces execution of appropriate inspection methods for verification of material upon receipt, for finished product testing, and for handling of materials.
• Provides training on quality systems to production employees.
• Manages Nonconformance (NCR) and Return goods (RTV) processes. Ensures establishment and execution of a procedure to include a documented reason for returned goods and enforce root-cause investigation (SCAR) of material returned due to quality defects. Publish a monthly report on the causes of non-conformances. Drive corrective action to eliminate patterned failures.
• Interface with the production floor team to ensure they have up to date processes to identify and correct non-conforming product.
• Interface with customers and suppliers on quality problems. Contribute to the development of both the supplier and internal quality systems.
• Set requirements for raw material or intermediate products for suppliers and monitor their compliance.
• Manage the Return Material Authorization (RMA) program to include evaluation and testing of returned devices. Data obtained from the RMA evaluation will be analyzed and shared with the organization to improve product support and design.
• Owner of the Corrective Action and Preventive Action (CAPA) for the site. Ownership includes training of the manufacturing team to the CAPA process, issuing CAPAs and tracking to completion. The Quality Manager is expected to be a CAPA coach and resource to ensure effective actions are put in place.

Requirements

• Required – Minimum five years of Quality leadership experience in a manufacturing environment.
• Required - Proven Experience as a leader in a Med Device industry
• Preferred - Familiarity with electromechanical products, fabrication processes, welding, coating, and assembly processes.
• BS Degree in a Technical Field
• Preferred - Mechanical or Electrical Engineering
• Preferred – ASQ certification
• Strong verbal and communication skills
• Training others
• Time management
• Priority setting
• Detail oriented
• Fit with Harmar’s Core Values.
• Excellent communication skills, both verbal and written.
• High performance team-oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively and positively with all members of the organization, suppliers, and customers.
• Computer literacy for basic Microsoft Office applications.
• Self-starter, able to succeed in a dynamic work environment.
• Strong Leadership skills.
• Willingness to do hands-on work within a team environment.

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