What are the responsibilities and job description for the Solutions Engineer position at Harmonic?
About us
Harmonic is the startup discovery engine. We believe in innovation, entrepreneurs, and efficient capital markets. It pains us to see great startup opportunities consistently go undiscovered. So, we dedicated ourselves to mapping out the startup landscape and building the index and tools that ensure the most promising founders get found and funded.
We're working to become the engine for an even more impactful venture ecosystem. The world's largest and most prolific venture capital firms rely on us to find and invest in the next Google, AirBnB, Uber, Stripe, and Anduril. We play a crucial part in ensuring hundreds of billions of dollars get routed efficiently and that the innovations the world would most benefit from materialize.
We're just getting started and have mountains of work ahead of us. If you want to work in a high-growth environment with some of the most talented folks on the planet and resonate with our values, read on.
The Role
We're looking for a full-time Solutions Engineer, who will report into our VP of Revenue, and work with our sales team and customers to validate our product's technical fit and ensure the technical success of our existing customers.
This role is very customer facing and cross-functional. You'll be working with Account Executives to close deals, Account Managers to build out custom solutions to drive customer value and will be clarifying the needs of our customers to our Product and Engineering teams to focus our roadmap. You'll thrive in the role if you love diving deep on technology, and helping others find success.
This role is critical for us because it directly influences bring in new customers, retaining them, and focusing our engineering teams on the most important items areas to build.
What we value:
$80K - $150K Salary Commissions Equity
We have a wide range based to match a variety of candidate backgrounds.
Benefits
Harmonic is the startup discovery engine. We believe in innovation, entrepreneurs, and efficient capital markets. It pains us to see great startup opportunities consistently go undiscovered. So, we dedicated ourselves to mapping out the startup landscape and building the index and tools that ensure the most promising founders get found and funded.
We're working to become the engine for an even more impactful venture ecosystem. The world's largest and most prolific venture capital firms rely on us to find and invest in the next Google, AirBnB, Uber, Stripe, and Anduril. We play a crucial part in ensuring hundreds of billions of dollars get routed efficiently and that the innovations the world would most benefit from materialize.
We're just getting started and have mountains of work ahead of us. If you want to work in a high-growth environment with some of the most talented folks on the planet and resonate with our values, read on.
The Role
We're looking for a full-time Solutions Engineer, who will report into our VP of Revenue, and work with our sales team and customers to validate our product's technical fit and ensure the technical success of our existing customers.
This role is very customer facing and cross-functional. You'll be working with Account Executives to close deals, Account Managers to build out custom solutions to drive customer value and will be clarifying the needs of our customers to our Product and Engineering teams to focus our roadmap. You'll thrive in the role if you love diving deep on technology, and helping others find success.
This role is critical for us because it directly influences bring in new customers, retaining them, and focusing our engineering teams on the most important items areas to build.
What we value:
- Being customer-obsessed: It's impossible to do this job well without caring deeply about our customers, to bridge the gap between their needs and our capabilities. At your back you'll have a sales team and engineering team that feels the same way.
- Continuous self-improvement: We care less about who we are today and more about who we can become. You'll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better. We index heavily on introspection, openness to feedback, and direct communication.
- "Get shit done" attitudes: There are definitely easier jobs out there. We've gone viral and Account Executives have had a dozen calls a day for a week. We've had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday night. Speed wins and retains customers.
- Curious: Do you love going deep on your customer's needs, your industry and product? Do you study your craft? What was your last wikipedia rabbit hole?
- Accountable: Do you do what you say you'll do, with excellence and speed? If you say "I got it" can we trust you so deeply that we can forget about it?
- Engaged: How active are you in accomplishing your personal and professional goals? What do you do when you see something that isn't working?
- Explore Working with Aaron to understand how your leadership operates and makes decisions.
- Explore our Team Page to get acquainted with us. We're an exceptionally collaborative, engaged and deeply committed to our shared cultural values.
- Work with the world's leading venture investors to drive their success with mission-critical software and data.
- Be the subject matter expert on technical validation, aka - how we set up the product to prove we can meet customers' technical needs.
- Be the hub of technical knowledge across our Revenue org, training new and existing sellers on new features and products, and taking the voice of the customer to our product team.
- Constantly refine your craft and our processes, and evangelize those practices within our broader team.
- 2 or more years of experience in a similar role. Sometimes these roles are called things like Solutions Architect, Sales Engineer, or Forward Deployed Engineer
- Comfort with ambiguity and a resourceful, roll-up-your-sleeves mentality - you'll help us define the function and refine what great looks like.
- Excellent communication skills - you can distill complex topics to the simplified core of what matters. Your understanding of other's needs lets you communicate in an extremely compelling manner.
- Technical acumen - most of your depth here will come on the job. But you're more likely to learn as quickly as we'll need if you've shown prior aptitude in things like computer science classes, learning SQL, or data science.
- An excitement to work in person most days of the week at our NYC Office at the Brass Factory in Williamsburg.
$80K - $150K Salary Commissions Equity
We have a wide range based to match a variety of candidate backgrounds.
Benefits
- 🩺 Top of the line health, dental and vision insurance, with 100% premium covered
- 📈 401k matching
- 🍜 Free lunch in office
- 🍣 Monthly team dinner (we have a lot of foodies) for each office
- 🚂 Commuter benefits
- 🧳 Quarterly company-wide offsites. Locations so far: Barcelona, Puerto Vallarta, Austin, & Salt Lake City
- 🌍 Offices in NYC, SF, & LA
Salary : $80,000 - $150,000
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