DIRECTOR OF QUALITY

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

The Harmony Healthcare Long Island, formerly known as (Long Island Federally Qualified Health Center or LIFQHC) is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, the Harmony Healthcare Long Island has 3 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.

The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

JOB TITLE:  Director of Quality

REPORTS TO: Chief Medical Officer

JOB SUMMARY: The Director of Quality reports to Harmony Healthcare’s Chief Medical Officer and is responsible for overseeing and managing all aspects of quality assurance and improvement initiatives at Harmony Healthcare. The director will play a critical role in ensuring that our services meet and exceed industry standards, regulatory requirements, and patient expectations. The ideal candidate will have a strong background in healthcare quality management, extensive knowledge of regulatory guidelines, and the ability to collaborate effectively with external and internal stakeholders across a range of departments.

RESPONSIBILITIES:

• Develop and implement comprehensive quality assurance programs and strategies to enhance the delivery of healthcare services and improve patient outcomes.
• Establish and maintain quality metrics, benchmarks, and performance indicators to assess the effectiveness of clinical processes and identify areas for improvement.
• Collaborate with clinical and administrative staff to identify opportunities for enhancing quality of care, patient safety, and operational efficiency.
• Conduct regular audits, reviews, and evaluations of clinical practices, documentation, and protocols to ensure compliance with regulatory requirements and accreditation standards.
• Lead and coordinate interdisciplinary teams to develop and implement quality improvement initiatives, protocols, and best practices.
• Provide leadership, guidance, and support to staff members involved in quality improvement activities, including training, coaching, and mentorship.
• Analyze data, trends, and patterns to identify root causes of quality-related issues and develop action plans for remediation and performance improvement.
• Foster a culture of continuous improvement and excellence in patient care through education, communication, and recognition of achievements.
• Serve as a liaison with external agencies, regulatory bodies, and accrediting organizations to ensure compliance with applicable regulations and standards.
• Prepare and present reports, findings, and recommendations to senior management, governing boards, and quality committees.
• Structure the agenda and goals of the Clinical Quality Improvement and Risk Management Committee meetings.
• Support the site practice and nurse managers in maintaining Patient Centered Medical Home (PCMH) certification, by handling all required reporting through the NCQA Q-PASS system, and by assisting in the planning and execution of clinical improvement projects, using PDSA methodology.

QUALIFICATIONS:

• Bachelor's degree in healthcare administration, nursing, public health, or related field required; Master's degree preferred.
• Minimum of 2 years of experience in quality assurance, performance improvement, or related healthcare management roles, preferably in a federally qualified health center or similar healthcare setting.
• Strong understanding of healthcare quality management principles, methodologies, and tools, such as Lean Six Sigma, PDSA cycles, and root cause analysis.
• Thorough knowledge of regulatory requirements, accreditation standards (e.g., Joint Commission, NCQA), and federal guidelines governing federally qualified health centers (FQHCs).

• Excellent analytical skills with the ability to interpret complex data and metrics to drive decision-making and process improvement.
• Proven leadership abilities with experience in leading multidisciplinary teams and managing complex projects from inception to completion.
• Exceptional communication, interpersonal, and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proficiency in Microsoft Office suite and healthcare information systems.

OTHER REQUIREMENTS:

• Full-time, on-site role.
• Must be willing to travel between our various health center and school-based health center sites, as needed.

MORE INFORMATION: This is an exempt position.   

Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.