Job Posting for Support Analyst - Tier 3 Development Analyst at Harmony Healthcare IT

Company Description:

Harmony Healthcare IT (HHIT) provides technology solutions for healthcare organizations by safeguarding protected clinical information, increasing productivity, and maximizing cash flow. HHIT specializes solely in healthcare technology – driving accessibility, security, efficiency, and quality for our customers who rely on accurate clinical data to provide care for their patients. HHIT is best known for excellence in data extraction, migration and retention of healthcare records ensuring system reliability and data integrity 24/7. HHIT is growing and seeks to add key members to the team to help continue our mission of helping the healthcare system work better for everyone.

HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work.

HHIT’s core values are:

Do the right thing
Be easy to work with
Exceed expectations
Serve humbly
Never stop improving

Position Summary:

The Support Analyst Tier 3 -Development Analyst is an escalation contact for any incoming support calls from clients or internal employees. This position is responsible for troubleshooting, problem management and applying analytical and problem-solving skills to help identify, communicate, and resolve system issues to maximize the efficiency and benefit of the Client Experience Support Department. This position is an in-office, in-person, or hybrid if local to South Bend, or remote if not local to South Bend.

Primary Responsibilities:

Work directly with customers to provide technical support for the HHIT products and service offerings
Provide on-call product support, sometimes on nights, weekends, and holidays
Utilize ticketing system to correctly document issues and solutions and ensure proper communication of corrective actions and resolution to the customer
Troubleshoot virtual machines (VM’s) for the Medical Manager and Health Data Archiver
Troubleshoot virtual private network issues
Manage HHIT technical queue
Answer, triage and or resolve inbound technical calls
Troubleshoot hardware and software issues either in-person or remotely

Required Skills/Abilities:

Excellent communication skills both written and spoken
Strong problem solving and analysis skills
Strong interpersonal skills
Working knowledge of technology and systems including, but not limited, to msSQL, PostgreSQL, Linux, and a basic understanding of products provided
Working knowledge of Microsoft Office suite tools.
Excellent organizational skills and attention to detail
Excellent time management skills
Product management skills preferred
Team player
Drive to complete project work on time
Ability to effectively prioritize and handle multiple tasks and projects

Education & Experience:

Bachelor’s degree or equivalent experience
Prior experience within healthcare field preferred
Prior development experience a plus

Other:

Willing and ready to exemplify HHIT’s core values on a daily basis
Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT’s data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law
Speaking and writing English is a requirement for this position

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

I have read and understand the job responsibilities, requirements, and essential functions set forth in this job description.

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Salary.com Estimation for Support Analyst - Tier 3 Development Analyst in South Bend, IN

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Support Analyst - Tier 3 Development Analyst

Job Posting for Support Analyst - Tier 3 Development Analyst at Harmony Healthcare IT

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