What are the responsibilities and job description for the Service Technician II position at Harper Industries?
Job Description: Service Technician II
(600-Service Department)
Company Employee Requirements:
§ Positive attitude
§ Emotional intelligence
§ Effective communication and organizational skills
§ Strong customer service skills for serving both internal and external customers
§ Ability to solve problems quickly and be flexible
§ Continually driven to improve processes and efficiencies
Job Objectives:
- Provide field service leadership for each of the Harper product lines
- Ensure that the parts and service needs of our customers are met
- Create and maintain a positive relationship with our dealers and fellow employees
- Provide excellent customer service for all customers
Specific Duties:
- Troubleshoot technical problems over the phone email and chat for Harper products
- Process call-in orders for Harper Industries
- Assist in processing warranty claims for Harper products
- Create written service documentation for customers (example trouble shooting document, kit instructions, service bulletins)
- Communicate information to the proper personnel throughout the company
- Perform other duties as assigned
Qualifications:
- Passion for good customer service
- Mechanical aptitude with mechanical experience
- Post- secondary education and/or appropriate experience
- Excellent communication skills
- Positive attitude
- Willingness to learn service software
- Required computer usage skills include Microsoft Word and Excel
- Possess the ability to work alone or as a team member
- Service technology background is preferred; agriculture experience is a plus
Travel:
- Travel as required to maintain the product line
- Travel may be for service, training, or problem solving
- May be heavier at certain times of the year, averaging five - six days a month
Schedule/Salary
§ 40 hour work week
§ Overtime with pre-approval by manager
Reports to:
§ VP of Product
Must be authorized to work in the U.S., Export Control: The position must meet Export Control
compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US
Person” includes US Citizen, lawful permanent resident, refugee, or asylee. The company is an Equal
Employment Opportunity Employer (EEOC) and as such, treats all applications equally and recruits
purely based on skills and qualifications. This position may qualify for WOTC Certification credit. See
Human Resources for details.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Harper, KS 67058: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
