Enterprise App Sys Administrator-Senior- Security Services

Position Description

Under general direction, support all hardware, software and application needs including, but not limited to: Access Control, Intrusion, CCTV/Video Management and body worn camera systems. Handles the management and resolution of incident and service request tickets. Manages small to medium scope projects with vendors and other county resources for installation or expansion of the systems noted above. Exercise decision making with managerial direction for project design, management and execution.

Job Duties:

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  Provide advanced technical support for all hardware and software/application issues by addressing "break-fix" incident tickets and service requests.

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  Evaluate new installation requests or expansion of existing systems.

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  Proactively maintain, develop, and configure all application systems. These functions are crucial for keeping all critical systems operational and efficient.

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  Project Management for small to medium scope requests for all supported systems. Evaluate requests to augment existing access control, intrusion, video, or Arbitrator applications. This involves vendor management, funding procurement, implementation and configuration of hardware/software, and all other aspects of project management.

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  Preventative tasks and system maintenance.

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  Application patching, regular system tests and real time monitoring of system health/performance.

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  Manage access control application and associated access permissions (clearance codes, companies, time zones).

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  Assist with design and development of emerging technologies with Video Management, Intrusion and Access Control System systems, including but not limited to integrations with advanced analytic and AI applications.

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  Provide Arbitrator (BWC/INCAR) support as technical liaison to all LE agencies.

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  Collaborate with team members to develop and share ideas, knowledge to further system enhancement and reliability.

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  Provide on-call support on a scheduled rotation.

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Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or emailADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

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• High School diploma or GED equivalent required.
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Experience:

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• 3-5 years System admin experience minimum required.
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Knowledge, Skills and Abilities (KSAs):

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  Must possess excellent interpersonal and written/oral communication skills.

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  The ability to interact with team members, county employees and customers at all levels.

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  Strong knowledge of personal computers and various software, specifically Microsoft Office.

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  Must possess technical prowess in relation to access control, intrusion and video management systems and the ability to learn emerging technology.

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  Creative problem solving and out of the box thinking for technical support issues.

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Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS)or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

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• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
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• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
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• Open arrest for any criminal offense (Felony or Misdemeanor)
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• Family Violence conviction
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NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

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• Bachelor's in computer science or a related technology field.
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Experience:

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• Experience with Honeywell access control, intrusion and Prowatch/Maxpro VMS preferred.
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Knowledge, Skills and Abilities (KSAs):

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• Desktop support, windows server and basic networking skills preferred.
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General Information

Typical Work Hours:

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• May be required to work more than forty hours during the workweek or on weekends when special projects or deadlines need to be met.
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Work Environment:

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• The primary work area is a typical office environment with reasonable climate control.
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Physical Demands:

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  Must be able to lift at least 20 lbs. and/or move boxes and equipment as needed.

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  Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching are needed to perform the essential functions.

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Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.