Manager, Intake & Case Investigation

• Manage and oversee the operations of the Intake and Case Investigation teams, which includes overseeing medical/lab requests, processing of lab results, and investigation of reported diseases.
• Ensure new employee training, performance management, and compliance with internal policies, procedures, and protocols are implemented as well as external guidelines, laws, and regulations as appropriate.
• Oversee with development, documentation, and implementation of process improvements to increase the efficiency and productivity of the team. Identify gaps, recommend process changes, and implement improvements under the direction of the Senior Manager.
• Contributes to department wide reporting and initiatives pertaining to communicable and emerging diseases, including cases reported and investigated.
• Represents OESED and HCPH at departmental, regional, state, or national meetings or committees related to communicable and emerging diseases. In the absence of the Communicable and Emerging Diseases Senior Manager, attends meetings and responds to inquiries on their behalf. 

• Bachelor's degree in Business/Public Health or Administration with coursework in Management and Organizational Behavior; Communications or other related field
  

• At least three (3) years of supervisory experience, with at least 1 year of supervisory experience in a public health setting.
  
  

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficient with statistical analysis software (SPSS, STATA, SAS, R, or Epi Info)
• Proficient with epidemiological database software (e.g. Maven)
• Excellent communication skills (verbal & written)
• Ability to write reports and technical papers
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to work well with public and staff members

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
• Exceptional project management skills to manage a variety of projects simultaneously
• Positively influence all levels within the organization to drive change and enable effective coordination
• Ability to create strong, positive working relationships
• Previous experience building and managing high performance teams
• High-level of flexibility in fast-paced environments
• Must be a Systems-level thinker
• Proactive, self-motivated, and mission-driven
• Progressive, intrapreneurial leadership style to enable systemic change

• Creates strategic change within and outside the organization to meet organizational goals
• Develops new insights into situations, encourages new ideas and innovations
• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
• Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Recovers quickly from setbacks

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results
• Anticipates and meets the needs of internal and external customers
• Makes well-informed, effective, and timely decisions

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
• Identifies external and internal politics that impact the work of the organization

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner and models high standards
• Assesses and recognizes own strengths and weaknesses

• Communicates clearly, effectively, and persuasively both orally and in writing
• Writes in a clear, concise, organized, and convincing manner for the intended audience

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program 
  
  

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. 

• Master's degree in public health or other related field of science. 

• This is a full-time | grant-funded position.
• Days and hours of work are typically Monday through Friday, from 8:00 am to 5:00 pm.
• Other days and hours as required.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

• Harris County Public Health: Office of Epidemiology, Surveillance, and Emerging Diseases - 1111 Fannin St. Houston, Texas. 77002. 

Salary : $74,173 - $88,691