What are the responsibilities and job description for the System Tester position at Harry & David?
POSITION SUMMARY
The Systems Tester will report to the Systems Testing Supervisor and will work closely with the Contact Center Leadership and support teams, as well as Enterprise partners to deliver Excellence Plus service to all customers. “To help our customers express themselves and connect with the important people in their lives”
The Systems Tester is the liaison between the Contact Center, the IT department, and our 3rd Party partners (AIGO, Interactions, Sprinklr, etc.)
This position is responsible for documenting testing requirements, writing testing scripts in preparation for UAT deployment, coordinating the testing efforts (including resource allocation), and reporting results to the Management team and all involved partners (IT, 3rd Party, etc.). The Systems Tester is also responsible for attending all relevant meetings associated with upcoming UAT releases, both internal and with 3rd party partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support Contact Center Management and IT colleagues in facilitating UAT (User Acceptance Testing) and update reports related to bugs, defects, and/or other observations to ensure successful deployment into the Production Environment.
UAT testing and support for SSI, CCS, and any other Call Center tools requested (Subscription Tool, Genesys, Qualtrics, Sprinklr, IVA, AIGO, etc.)
Attend all testing and Project Request meetings for all applicable Call Center Tools requested, representing the Harry & David Brand group.
Facilitate software testing across all functional areas.
Develop and maintain UAT calendar to track UAT Deployments, Go-Live Dates, and resource needs to accomplish testing efforts.
Serve as the Subject Matter Expert (SME) and support/technical liaison with our IT and 3rd party colleagues.
Communicate procedural updates related to PROD deployment to Communications and System Solutions teams.
In the absence of testing efforts (Such as during an IT freeze around Peak Seasons or a gap in build deployments), the Systems Tester will support the System Solutions department with email and chat coverage as needed.
QUALIFICATIONS
Minimum knowledge, skill and/or ability required to perform job functions:
Excellent troubleshooting, technical, and organizational skills; attention to detail; willingness to work in a fast-paced environment and effectively meet aggressive timelines.
Advanced communication skills. Be able to demonstrate exceptional customer service and communication skills essential to professionally and effectively interact with all levels of company personnel.
Skilled in Microsoft Office Tools
Flexibility in schedule to support the business needs; be available for overtime and weekends as needed.
Demonstrated ability to be hands-on; get into the details to drive issues to resolution.
Ability to multi-task in all functional areas as assigned, manage multiple projects simultaneously and work under stringent deadlines.
Ability to prioritize and problem-solve system issues.
Ability to work independently and be self-motivated
Must have the ability to adapt to changes in programs, policies and procedures while maintaining a positive attitude and be receptive to any feedback provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support Contact Center Management and IT colleagues in facilitating UAT (User Acceptance Testing) and update reports related to bugs, defects, and/or other observations to ensure successful deployment into the Production Environment.
UAT testing and support for SSI, CCS, and any other Call Center tools requested (Subscription Tool, Genesys, Qualtrics, Sprinklr, IVA, AIGO, etc.)
Attend all testing and Project Request meetings for all applicable Call Center Tools requested, representing the Harry & David Brand group.
Facilitate software testing across all functional areas.
Develop and maintain UAT calendar to track UAT Deployments, Go-Live Dates, and resource needs to accomplish testing efforts.
Serve as the Subject Matter Expert (SME) and support/technical liaison with our IT and 3rd party colleagues.
Communicate procedural updates related to PROD deployment to Communications and System Solutions teams.
In the absence of testing efforts (Such as during an IT freeze around Peak Seasons or a gap in build deployments), the Systems Tester will support the System Solutions department with email and chat coverage as needed.
The Systems Tester will report to the Systems Testing Supervisor and will work closely with the Contact Center Leadership and support teams, as well as Enterprise partners to deliver Excellence Plus service to all customers. “To help our customers express themselves and connect with the important people in their lives”
The Systems Tester is the liaison between the Contact Center, the IT department, and our 3rd Party partners (AIGO, Interactions, Sprinklr, etc.)
This position is responsible for documenting testing requirements, writing testing scripts in preparation for UAT deployment, coordinating the testing efforts (including resource allocation), and reporting results to the Management team and all involved partners (IT, 3rd Party, etc.). The Systems Tester is also responsible for attending all relevant meetings associated with upcoming UAT releases, both internal and with 3rd party partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support Contact Center Management and IT colleagues in facilitating UAT (User Acceptance Testing) and update reports related to bugs, defects, and/or other observations to ensure successful deployment into the Production Environment.
UAT testing and support for SSI, CCS, and any other Call Center tools requested (Subscription Tool, Genesys, Qualtrics, Sprinklr, IVA, AIGO, etc.)
Attend all testing and Project Request meetings for all applicable Call Center Tools requested, representing the Harry & David Brand group.
Facilitate software testing across all functional areas.
Develop and maintain UAT calendar to track UAT Deployments, Go-Live Dates, and resource needs to accomplish testing efforts.
Serve as the Subject Matter Expert (SME) and support/technical liaison with our IT and 3rd party colleagues.
Communicate procedural updates related to PROD deployment to Communications and System Solutions teams.
In the absence of testing efforts (Such as during an IT freeze around Peak Seasons or a gap in build deployments), the Systems Tester will support the System Solutions department with email and chat coverage as needed.
QUALIFICATIONS
Minimum knowledge, skill and/or ability required to perform job functions:
Excellent troubleshooting, technical, and organizational skills; attention to detail; willingness to work in a fast-paced environment and effectively meet aggressive timelines.
Advanced communication skills. Be able to demonstrate exceptional customer service and communication skills essential to professionally and effectively interact with all levels of company personnel.
Skilled in Microsoft Office Tools
Flexibility in schedule to support the business needs; be available for overtime and weekends as needed.
Demonstrated ability to be hands-on; get into the details to drive issues to resolution.
Ability to multi-task in all functional areas as assigned, manage multiple projects simultaneously and work under stringent deadlines.
Ability to prioritize and problem-solve system issues.
Ability to work independently and be self-motivated
Must have the ability to adapt to changes in programs, policies and procedures while maintaining a positive attitude and be receptive to any feedback provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support Contact Center Management and IT colleagues in facilitating UAT (User Acceptance Testing) and update reports related to bugs, defects, and/or other observations to ensure successful deployment into the Production Environment.
UAT testing and support for SSI, CCS, and any other Call Center tools requested (Subscription Tool, Genesys, Qualtrics, Sprinklr, IVA, AIGO, etc.)
Attend all testing and Project Request meetings for all applicable Call Center Tools requested, representing the Harry & David Brand group.
Facilitate software testing across all functional areas.
Develop and maintain UAT calendar to track UAT Deployments, Go-Live Dates, and resource needs to accomplish testing efforts.
Serve as the Subject Matter Expert (SME) and support/technical liaison with our IT and 3rd party colleagues.
Communicate procedural updates related to PROD deployment to Communications and System Solutions teams.
In the absence of testing efforts (Such as during an IT freeze around Peak Seasons or a gap in build deployments), the Systems Tester will support the System Solutions department with email and chat coverage as needed.
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