What are the responsibilities and job description for the Customer Service Representative position at Harts Advertising?
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Responsibilities:
-
Respond to customer calls and emails and answer questions about products and services
-
Process orders and ensure they are fulfilled
-
Handle customer complaints or concerns
-
Log all contacts in our customer database system accurately
-
Perform general administrative tasks, such and copying and filing
You own this if you have…
-
High school degree
-
Self-motivated, always curious, and consistently eager to learn.
-
Problem-solving skills.
-
Excellent written and verbal communication skills.
-
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
Job Type: Full-time
Pay: $17.54 - $27.35 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: One location