Tool / Festool Online Customer Service Specialist

We are hiring a Festool Customer Service professional

At Hartville Hardware, we believe that happy people give amazing customer service. And that treating people fairly and compassionately makes happy team members.

The HRM Enterprises, Inc. family of companies is made up of the country’s largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for guests from near and far. Our local, family owned company is a leader in the markets we serve and is full of people who work each day to go beyond our guests’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.

Our Culture and Team Members

Our family of businesses have been doing business for 82 years.

Hartville Hardware has been in business for over 49 years and has developed a reputation as a great place to work. Our average team member has been with us for more than 10 years. Some team members have been with us for over 40 years. Rather than taking our word for it, you are welcome to come in and ask them why they like working at Hartville Hardware.

Compensation Package:
Competitive Pay Range
Paid Vacation and sick days for full time team members
401K Plan for Part time and Full time team members
Bonuses
Health Insurance (Full time)

What We Expect

A professional who wants to work with other professionals.
Our values are:
Treat our guests, suppliers, and each other as we would like to be treated
Give back to our community
We want professionals that are:
Helpful
Reliable
Professional
Positive
Take Ownership

We want team members who live and breathe by these standards. Someone who knows that doing a little extra work upfront means that everyone has less work in the end. A professional who cares more about the guests’ problem than the guest does.

Festool Customer Service Specialist

Job details: Full-Time

Qualifications
Customer Service: At least 1 year (Preferred)

Must have first hand knowledge of Woodworking, Home Improvement, Construction Trades and/or Power Tool Knowledge
Previous Festool experience is needed
High school diploma or equivalent (Required)
Basic Computer Knowledge (Preferred)
Teachable
Strong Communication Skills (Written and Verbal)
Embodies the Values of HRM Enterprises

Job Description
Fast-growing Ecommerce Division of Hartville Hardware is looking to grow its Customer Service Team. As we sell on multiple marketplace platforms (Amazon, eBay, Walmart, etc.), customers are constantly contacting us via phone and email with questions, comments, concerns, and to place orders. As we continue to grow, our ability to facilitate the volume of customer contacts is crucial to our continued success. We are looking for someone who is enthusiastic about providing world class customer service to be a part of our growing customer service team with the focus on assisting customers with their technical questions.

Helping customers figure out what products they need and perhaps even helping customers troubleshoot where feasible.

Key Functional Responsibilities

Provide direct inbound (phone and email) customer service for ecommerce consumers

Suggest process improvements

Work with other Customer Service Team, Warehouse personnel, and Buyers to provide top-notch customer service from the front end to the back end (order listing accuracy, order placement, adequate order tracking, processing of order returns, etc.)

Other duties as needed

Critical Skills and Attributes for Success

Technology Skills: Should have basic computer understanding and be willing to learn the online marketplace structures and ordering system in place.

Communication: Must be able to effectively communicate (phone, email, in person, etc.) with management, associates and of course, customers. Must convey professional and helpful image. With customers especially, an attitude of thankfulness and empathy are important!

Judgment: Should have good problem-solving skills, and be able to think on their feet.

Self-motivated: Expected to hold themselves accountable, take initiative, have pride in their work, and strive for continuous improvement.

Schedule:

Monday-Friday 8-5pm

At Hartville Hardware, we serve others as we would want to be served. If you want to join our team that works each day to go beyond our guests’ expectations, please apply for this great opportunity.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location