Janitorial Quality Assurance Manager - 24639

Position Objective

Company Overview:

 

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

 

Job Summary:

 

The Quality Assurance Manager role conducts quality assurance audits to ensure achievement of defined cleaning KPIs.  The position interacts daily with Harvard’s Field Operations and assigned clients to monitor the overall effectiveness of the Harvard Service Solution.  The position plays a key role in ensuring we maintain a closed loop quality process based on our ISO 9001:2008 learnings and our HarvardOptimize performance optimization process.

Essential Duties and Responsibilities

• Aid in the creation of customized quality assurance templates based on clients SOW and KPI requirements
• Conduct quality assurance audits utilizing handheld technology
• Ability to take a holistic view of the overall facility environment to judge not only the quality of cleaning but the safety of the operation as well as the sustainability of the service being provided
• Provide feedback to Field Operations on cleaning observations and overall deliverer of the Harvard Service Solution
• Develop strong relationships with local facility management team and as well as individual facility locations
• Ability to make recommendations on improving quality best practices within the organization
• Being an active participant in the creation of Service Intelligence reporting to ensure that the field activity witnessed is being accurately represented
• Take part in Quarterly Business Reviews (QBR) when asked by management
• Ability to be a resource and to drive continuous improvement of the company’s quality assurance approach
• Be a team player, results driven, and be continuously learning and improving

Knowledge and Skill Requirements

• Bachelor’s Degree with at least two years of related work experience
• Strong quality mentality with a focus on continuous improvement
• Experience in the Property Management field, Commercial Real Estate, Building Service Contractor, or Services Industries a plus
• Excellent communication and organization skills with ability to work in a fast-paced energetic environment
• Must be self-motivated with the ability to self-manage daily activities
• Technology Savvy with experience in Microsoft Word, Office, Excel, PowerPoint, handheld technology, and quality assurance program(s)

Physical Demands and Work Environment:

• Hold professional conversations with clients, subordinates, and colleagues
• Operate all basic office technology
• Ability to conduct face-to-face discussions with individuals or groups at all professional levels
• Work in close proximity to others
• Work outdoors in all changing weather condition in geographical area
• Standing and/or walking, sitting, stooping, or kneeling

 

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.   An Equal Opportunity Employer --- M/F/D/V