Salary Job Openings

Helpdesk Analyst

Harvard Partners, LLP, Trusted Advisors to IT
Riverside, RI Contractor
POSTED ON 3/27/2024 CLOSED ON 4/25/2024

Job Posting for Helpdesk Analyst at Harvard Partners, LLP, Trusted Advisors to IT

The Helpdesk Analyst will provide Tier I and II level of internal support both in the office and remote via phone and email communication.

Responsibilities :
  • Assist new colleague\contractors with initial login and system access.
  • Escalate priority support issues to senior staff and or corporate technology groups.
  • Prioritize and schedule work as necessary to maintain department service level agreements.
  • Enhances team productivity by helping others.
  • Maintain and monitor department mailbox.
  • Update and maintain tickets in a timely fashion.
  • Works within a small or large systems team and contributes independently.
  • Works with both internal and external group teams
  • Adheres to department policies and procedures.
  • Maintain a positive working relationship with business lines and other departments within the organization.
 Required Skills/Experience:
  • 5 years of PC/laptop hardware experience
  • 3 years of Customer Services
  • 3 years printer experience
  • 3 year supporting users in a remote/help desk environment.
  • 3 years support Windows 7/10 in a corporate environment
  • 3 years MS O365 support experience
  • Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills.
  • Ability to prioritize and multi-task effectively while working in a fast-paced demanding environment.
  • Strong Customer Services skills
  • Strong analytical and troubleshooting skills
  • Ability to carry up to 50lbs
  • A certification recommended not required.
Credit Analyst
Shoreham Bank -
Warwick, RI
View Job Details
Analyst, Finance
Cardinal Health -
Providence, RI
View Job Details
Sr. Analyst
Bradford Soap Works Inc -
Warwick, RI
View Job Details

Hourly Wage Estimation for Helpdesk Analyst in Riverside, RI
$23.87 to $32.66
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Helpdesk Analyst.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $54,534 - $74,210
    • Income Estimation: $57,602 - $75,987

  • Customer Support Policies, Standards and Procedures Skill

    • Income Estimation: $52,119 - $79,586
    • Income Estimation: $54,348 - $75,105
This job has expired.
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Harvard Partners, LLP, Trusted Advisors to IT

Data Quality Management Representative
Harvard Partners, LLP, Trusted Advisors to IT
Hired Organization Address Jacksonville, FL Contractor
As the DQM (Data Quality Management) Representative, you will be responsible for managing the quality, integrity and val...
Software Engineering Manager
Harvard Partners, LLP, Trusted Advisors to IT
Hired Organization Address Boston, MA Full Time
As the Software Engineering Manager you will be leading our front-end development team and work closely with our product...
Data Project Analyst
Harvard Partners, LLP, Trusted Advisors to IT
Hired Organization Address Providence, RI Contractor
As the Data/Project Analyst, you will use your strong expertise in MS Excel and data analytics to interpret, summarize, ...
Data Quality Management Rep
Harvard Partners, LLP, Trusted Advisors to IT
Hired Organization Address Jacksonville, FL Contractor
As the DQM (Data Quality Management) Representative, you will be responsible for managing the quality, integrity and val...
View More Jobs at Harvard Partners, LLP, Trusted Advisors to IT

Not the job you're looking for? Here are some other Helpdesk Analyst jobs in the Riverside, RI area that may be a better fit.

Helpdesk support

SYSTEMDOMAIN INC, Lincoln, RI

Portfolio Analyst

Shoreham Bank, Warwick, RI

View More Jobs