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IT Helpdesk Support Analyst

Harvard Partners, LLP, Trusted Advisors to IT
Beverly, MA Remote Contractor
POSTED ON 4/14/2024
As the IT Support/Service Desk Analyst you will be responsible for assisting in the support and maintenance of onsite and remote staff. This position requires a customer centric individual to act independently through the use of skills, experiences, and training to resolve client issues. Tasks will include hardware and software installation and deployment of PCs and peripherals.
 
NOTE: This position is HYBRID and requires you to be ONSITE, in the office 3 DAYS PER WEEK.

Job Responsibilities: 
  • Provide technical support for employees working onsite and from home.
  • Troubleshoot Windows issues.
  • Provide support over the phone, Web Ex, Zoom, MS Teams.
  • Support remote staff that might not have much experience working from home.
  • Escalate priority support issues to senior staff and/ or corporate technology groups.
  • Wireless and remote connectivity troubleshooting.
  • Work well with both internal and external group teams.
  • Writes clear and concise technical documents.
 
Qualifications: 
  • 1-3 years of previous experience in an IT technical support role.
  • Windows OS troubleshooting (Drivers, Laptop won't boot, VPN, Hardware issues, keyboard, mouse, etc) .
  • Ability to communicate ideas and resolutions in a clear, concise, user friendly manner.
  • Comfortable communicating via phone, Web Ex, Zoom, Teams.
  • Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills.
  • Ability to prioritize and multi-task effectively while working in a fast paced demanding environment.
  • Strong analytical and trouble-shooting skills.
  • Experience troubleshooting PC/laptop/Printers.

Hourly Wage Estimation for IT Helpdesk Support Analyst in Beverly, MA
$28.87 to $36.15
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