Consumer Lending Manager

Reporting to the VP, Education & Consumer Lending, develops, implements, monitors and manages consumer loan origination and servicing, and credit card origination in accordance with established policies, goals and objectives. In collaboration with the VP, works on portfolio strategy, including program growth, profitability, risk management and member acquisition. Manages consumer lending team and vendor relationships. Responsible for identifying market and portfolio trends, areas for product and process improvement, and opportunities to enhance department operations and member and internal partner experience.

• Assists with setting department’s strategic direction to align with HUECU's business plan.
• Ensures;
  • implementation of target goals and helps establish and monitor department's annual budget.
  • standard operating procedures and system functionality are current and compliant with policies and processing standards. Works closely with Business Applications.
  • Project planning and implementation lead. Coordinates resources and collaborates with internal partners and project management teams to execute goals.
• Manages;
  • third-party vendor relationships with responsibility for associated services, system integrations, origination and serving systems.
  • client partnerships and contract requirements, including program development and implementation, loan origination, reporting and invoicing.
• Monitors program and product set-up and system configurations; ensures consistent delivery of functional, efficient, and member-centric processes.
• Supervises, hires, and trains staff. Responsible for coaching and performance management/review process.
• Establishes;
  • processes and controls to mitigate and manage risk and ensure compliance with policies and regulatory requirements. Oversees internal, state, and federal audits, including, retrieving information and implementing corrective actions as recommended.
  • retains, and updates policies, procedures, underwriting and servicing guidelines.

Pipeline & Portfolio Management:

• Monitors pipeline, oversees and enhances queue management and application pull-through strategies, and maximizes system capabilities for loan origination and servicing.
• Performs regular portfolio analysis (account and product reviews, re-pricing, profitability, and risk analysis by product and combined portfolio). Provides Senior Management reports on consumer loan and credit card trends, portfolio growth, activity, profitability, and risk.
• Leads, coordinates and participates on cross-functional teams with shared responsibility for consumer loan and credit card programs to ensure seamless product initiation and servicing.
• Ensures that program and member issues are properly resolved through effective resource management and internal collaboration and maintains service recovery process.

Product Development:

• With the VP, Education & Consumer Lending and Marketing team, oversees new consumer loan and credit card product development and promotional activities to achieve business plan sales and revenue goals.
• Manages new product development process by forming and participating on cross functional teams, conducting development of business cases, implementing plans, and addressing legal and compliance issues.
• Collaborates with Marketing to perform market research and analyze portfolio metrics to ensure products retain appropriate value proposition and benefits. Contributes to initiatives that generate program growth, profitability, new enrollment and program utilization.

Additional Duties:

• With Training department, coordinates staff training assessment, development, and execution.
• Partners with Collections and Credit Card Servicing to ensure seamless application and repayment process, resolves issues, and sustains overall health of the portfolio.
• Other functions as assigned or requested.

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

• Strong understanding of state and federal banking statutes and compliance requirements.
• Must be able to work in the very diverse environment of Harvard University and affiliate organizations.
• Excellent management, planning, interpersonal, communication and writing skills.
• Highly motivated and the ability to work with a high degree of autonomy.
• Proficiency with Microsoft Office Suite.
• Preferred knowledge of Meridian Link loan origination system, and/or Fiserv DNA banking system.

• Work is performed in an office setting.
• Harvard University Employees Credit Union (HUECU) is an on-campus community, and all positions are based in Boston and Cambridge.

Please provide a cover letter with your application.

Please note:

• Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• Harvard University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.