Helpdesk Engineer (Entry-Level)

WHO WE ARE:

Harvey Performance Company is a fun, dynamic, and fast-growing company of people who care about community, celebrating our successes, and creating opportunities for personal and professional advancement.

THE OPPORTUNITY:

As a Helpdesk Engineer, you will play a vital role in overseeing the support for our Gorham, Maine facility, as well as aiding other Harvey Performance Company business unit locations and our remote sales team. In this role, you will be responsible for supporting end users in our Gorham facility, ensuring smooth operations, and resolving technical issues. Additionally, you will contribute to supporting key strategic projects that require off-hours assistance, emphasizing your dedication to going above and beyond to meet our company's goals.

IN THIS ROLE, YOU WILL:

• Install, rebuild, and configure client systems, including hardware, peripherals, and software.
• Manage security permissions for file share directories, maintaining data integrity and confidentiality.
• Install and configure applications such as M365, Adobe, Tool Studio, and Windows OS.
• Develop and maintain installation and configuration procedures for existing and new systems.
• Contribute to system standards, policies, and procedures, aligning with industry best practices and compliance requirements.
• Manage user accounts in active directory, ensuring appropriate access and security.
• Oversee the Helpdesk systems (ServiceDesk Plus and Kaseya), handling tickets and providing timely Tier I support.
• Manage asset inventory, server rooms, and storage areas, ensuring proper organization and efficient operations.
• Investigate and troubleshoot end-user issues, guiding them through problem-solving processes.
• Repair and recover from hardware or software failures, minimizing downtime and coordinating with relevant parties.
• Apply OS patches and upgrades for softwares, tools, and utilities as needed.
• Perform periodic performance reporting to support capacity planning.
• Collaborate with the managed services company (Apex).

YOU’LL BRING:

• Associate or bachelor's degree in computer science or similar technical field preferred.
• Experience supporting end users in educational, office, or manufacturing environments.
• Exposure to various technologies is preferred, including:
  • Active Directory, enabling efficient user management and access control.
  • Kaseya or similar end-user remote support software, facilitating remote troubleshooting and assistance.
  • Service Desk Plus, Spiceworks, or other help desk ticketing system.
  • Microsoft Intune or similar IT mobile device management system.
  • Microsoft 365 (M365) administrative experience, assigning user licensing and managing mailbox delegation.
  • Microsoft Deployment Toolkit (MDT) or comparable imaging software.
  • Windows XP, 8, 10, 11 Operating Systems.
  • Windows Server 2016, 2019, or 2022.
  • HP, Canon, Zebra, and Sato printer support.
  • Zultys phone system.

WHERE YOU'LL WORK:

• Our state-of-the-art facility is located in the charming town of Gorham, ME, known for its natural beauty and friendly community. While also being just 14 miles outside of Portland, ME. Being part of Harvey means you can experience the fulfilling professional life and the leisurely small-town living that Gorham offers.

WHAT HARVEY PROVIDES:

• A fun, rapid-growing environment where new opportunities are regularly made available.
• A comprehensive benefits package, including PTO, paid holidays, health, dental, vision insurance, employee equity program, and a 401k match program, along with profit sharing.
• 79,000 Sq Ft. state of the art manufacturing facility.
• Opportunities for tuition reimbursement.
• Exceptional Employee Referral Program.