Customer Success Representative

Position Summary

Hatch Lighting, a successful US-based lighting electronics manufacturer founded in 1985, is seeking an experienced sales and customer service professional who is positive, enthusiastic, and embraces daily personal interaction with our customers. Hatch Lighting specialized in the design and manufacture of LED Drivers, Emergency Lighting Products, Surge Protection Devices, Ballasts and Transformers. The overall objectives of this position are to support and grow existing customer accounts, process orders and manage the incoming lead pipeline for the sales organization.

Title: Customer Success Specialist

Location: Hatch HQ in Tampa, FL

Reports to: Customer Success Manager

Job Responsibilities

· Making daily calls and communications to current and potential customers with the goal of generating sales.

· Managing and growing assigned existing assigned Hatch accounts to grow revenue and deepen customer relationships.

· Providing quotations to new and existing customers.

· Processing sales orders.

· Providing basic technical support to customers.

· Providing customers with ongoing sales support.

· Processing warranty claims.

· Expanding our existing customer base through prospecting and qualifying new leads from digital marketing campaigns, web inquiries, incoming calls, trade shows, distributor Point of Sale (POS) reports etc.

· Managing the HubSpot marketing lead pipeline and distributing leads to the sales team.

· Utilizing our NetSuite CRM tools to manage opportunities, provide customer updates and maintain customer contact information.

· Assisting in the implementation of internal sales and marketing programs.

· Gathering and sharing competitive product and market data with the Hatch Executive team.

· Managing other projects and duties as designated by your manager.

Qualifications and Requirements

· BA/BS degree or equivalent.

· 5 years of experience in inside sales within the electronics industry.

· Proven track record of success in technical sales and support roles.

· Superior interpersonal, written, and verbal communication skills.

· Excellent organizational skills and attention to detail.

· Ability to multi-task, prioritize, and manage time effectively.

· Highly competent and proficient in the use of computers and modern business software including, but not limited to Office 365 (Outlook, Excel, Word, PowerPoint, Teams, SharePoint), NetSuite or other popular CRM systems.

Compensation

· Competitive Base salary

· Performance Bonuses

· Health, dental, & vision insurance

· Paid Time Off

· 401(k) employer matching.

About Hatch

At Hatch Lighting, our vision is to create a brighter and more energy-efficient world through the development of unique and compelling lighting technology.

Since 1985, Hatch Lighting has specialized in the design and manufacture of advanced electronic power supplies for lighting applications. After almost four decades in business and two generations of leadership, our mission has remained the same: to design innovative lighting technologies that excite engineers and enable them to create amazing, energy-efficient lighting products. Today, we offer a full range of LED Drivers, Emergency Lighting Products, Surge Protection Devices, Ballasts and Transformers to meet the needs of the ever-evolving lighting industry.

Since our inception, Hatch power supplies have earned a reputation for reliability and high quality – making it possible for you to design light fixtures that outlast and outperform the competition. And when you have an issue or a question, our world-class customer support team is there to help. We pride ourselves most on the relationships we build with our customers every day. Hatch Lighting is a family business first and we strive to treat our customers like family.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: Hybrid remote in Tampa, FL 33614

Salary : $50,000 - $65,000