What are the responsibilities and job description for the Host/Hostess position at Havana's?
Responsibilities:
-Follow direction of GM and host manager
-Professional Attire & Appearance
-Availability 5-6 shifts a week that include Friday-Monday evenings
-Ability to lead by example
-Train new hire hosts
-Master the Yelp Guest Manager seating system, organize reservations, and, execute efficient seating during business hours
-Ensure all host perform at the highest level
-Maintain cleanliness of restrooms, grounds, and host areas
-Conduct periodic reviews with members of host staff
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their tables and provide them with menus
- Assist in seating guests according to seating chart or guest preferences
- Answer phone calls and take reservations or provide information about the restaurant
- Manage waitlist during peak hours and estimate wait times for guests
- Communicate with servers, kitchen staff, and management to ensure smooth operations
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain cleanliness and organization of the host/host station and lobby area
Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Experience in guest services or hospitality industry preferred
- Familiarity with Aloha POS or similar point-of-sale systems is a plus
- Ability to work well under pressure in a fast-paced environment
- Excellent communication skills to effectively interact with guests, staff, and management
- Strong organizational skills to manage reservations, waitlist, and seating arrangements
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Benefits
-$10-$15 an hour, plus cash tips
-Complete training program with managerial support
-Joining a team who takes their job, but not themselves too seriously
-Opportunity for advancement
-50% coverage of health benefits after 90 days
-Work with an experienced management team that listens and cares about you
-Complimentary meals
Please apply in person Monday-Saturday 12pm-5pm.
Job Types: Full-time, Part-time, Seasonal
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Carolina Beach, NC 28428: Relocate before starting work (Required)
Work Location: In person