What are the responsibilities and job description for the Host position at Hawaii Volcanoes Lodge Company LLC?
Title: Host
Reports To: Restaurant Manager
Department: Food & Beverage
Summary of Position:
Responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
- Greet all guests as they enter the restaurant in a professional and timely manner
- Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
- Possess thorough knowledge of restaurant and bar menu promotions and specials
- Proficiency with cash handling and credit card transactions
- Promote teamwork by assisting Servers in dining area when needed
- Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
- Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as requested
Position Requirements:
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must have excellent communication skills and be able to count change and reconcile paperwork
- Obtain ServSafe Certification in accordance with Company F&B policy (as applicable)
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (6) months in a restaurant establishment Resort/National Park Concession preferred
