Product Manager, Travel Products

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Key Responsibilities

• Develop, manage, and grow several of Hawaiian Airlines’ ancillary revenue travel products; accountable for implementing and launching new/updated products as well as meeting revenue, profitability, and return-on-investment targets
• Responsible for product strategy and annual product planning, including pricing, merchandising, distribution, technical enhancements, and process improvements
• Work with departments across the Hawaiian Airlines organization and with partners/vendors to develop, market, sell and deliver products; respond to customer inquiries/complaints; solve operational challenges; and implement product improvements
• Work with business analysts/partners to define business requirements for new products
• Analyze product financial and operational performance, and develop and execute strategies to improve performance
• Develop and present business cases for new opportunities
• Work with departments across the Hawaiian Airlines organization and with partners (if necessary) to market, sell and deliver products; respond to customer inquiries/complaints; solve operational challenges; and implement product improvements
• Monitor airline and other industry ancillary revenue developments and trends, conduct competitive product audits & analysis, and present synthesized findings on a regular basis
• Other duties as assigned

Requirements

Minimum Requirements

• At least 5 years relevant work experience in sales, marketing, business development and/or product management
• Bachelor's degree or equivalent combination of education and experience
• Track record of successfully launching new products/partnerships
• Ability to manage multiple products or initiatives and prioritize against department/division objectives
• Ability to lead/deliver projects on time, on budget and with minimal support/direction
• Ability to manage multiple products/vendors across all aspects of their life cycles (concept, business case, implementation, optimization, etc.)
• Ability to sell/market products and services to new and existing customers/members
• Ability to define strategic/marketing plans and work across the organization to build support and efficiently execute those plans
• Ability to analyze performance and results of products (e.g., variances, forecasts, drivers) and develop logical, data-driven business cases for new business opportunities
• Ability to communicate effectively and positively with customers, vendors and other departments; persuasive and confident in public speaking, presenting to executives and leading meetings; able to develop concise management presentations
• Ability to structure analysis/presentations with limited direction
• Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and internet applications
• Must provide proof of full COVID-19 vaccination by date of hire

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• Experience managing a P&L or meeting annual revenue targets
• Experience negotiating with and managing vendors
• Experience in the airline or online travel industries
• Quantitative or analytical degree or work experience
• Language skills / experience living in HA’s international markets

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Reader’s Choice Awards. Consumer surveys by Travel Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)