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General Service Manager

Hawthorne Machinery Co.
San Diego, CA Full Time
POSTED ON 4/30/2023 CLOSED ON 9/19/2023

Job Posting for General Service Manager at Hawthorne Machinery Co.

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

 

Hawthorne Cat has been in business for over 60 years. We are the leader in the big equipment industry. We provide rental, sales, service & power generation & serve various industries including agriculture, construction, marine & government.

 

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision & we value Passion, Respect, integrity, Dedication & Excellence (PRIDE).

 

Looking to build your future with an established, thriving company with countless opportunities for growth and advancement? You’ve come to the right place.

At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

 

Our employees are our most valuable asset. That’s why at Hawthorne Machinery Co., we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our General Service Manager position!

Here is some of what you’ll do….

POSITION SUMMARY:     

The General Service Manager (GSM) shall be responsible for the overall service operations management.

The GSM shall manage each of his/her direct reports and work with internal partners on establishing standard of excellence in operational efficiencies while meeting and exceeding customer service objectives, service KPIs, and financial goals. 

 

Responsibilities

ESSENTIAL FUNCTIONS:

  • Safety – ensure all safety standards and goals are met. Enhance the Continuous Improvement culture to promote a safe working environment.
  • Employee development – recruiting, training, career planning and performance management.
  • Customer Experience – ensure the highest standards for quality repair is maintained; ensure timely invoicing and efficient throughput through the shop.
  • Work closely with customers to understand their needs and provide necessary support.  
  • Service efficiencies – tracking, educating and developing Technicians on productivity priorities, supporting work in progress (WIP) requirements and service completion rates.
  • Partner with other departments – sales, used sales, parts, product support sales, and rental operations to provide quality customer service.
  • Timely completion of all administrative activities.
  • Financial – Manage department P&L and take the appropriate measures to meet/exceed budget expectations.
  • Compliance with company and Caterpillar policies and procedures.
  • Research new product offerings and/or opportunities that will enhance our ability to support the customer.
  • Conduct any other duty deemed necessary by the Vice President.

    • Qualifications

    EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • Must have minimum of ten years service department experience.
  • Must have ability to communicate clearly, both orally and in writing.
  • Must have excellent customer service skills.
  • At least 5 years supervisory experience.
  • Must have excellent interpersonal skills.
  • Must be organized and a good planner.
  • Must have positive attitude and be a self starter
  • Must have the ability to set and meet goals.
  • Must maintain a high standard of ethics and integrity.
  • Must possess a “team leadership style”. Team approach to sharing ideas and to mentoring subordinates, one who leads by example and demonstrates appreciation of team inputs and accomplishments.

    • PHYSICAL DEMANDS:

  • Walking and moving about on foot, often up and down stairs.
  • Handing: Works with hands.
  • Lifting: Raises or lowers miscellaneous paperwork.
  • Reaching: Extends hands and arms in any direction.
  • Stooping: Bends body downward and forward by bending at knees or waist.
  • Standing: Remains in standing position if required to perform various functions of the job.
  • Vision: Read computer and paperwork.
  • Talking: Communications by phone and in person.
  • Sitting: Sits at desk. Sits for long periods of time.
  • Climbing: Climb on and off earthmoving machines/engines.
  • Travel: Frequent (monthly) day trips to assigned branches, with occasional overnights for company meetings, Caterpillar training, etc.

    • ENVIRONMENTAL:          

  • Noise: Works in conditions with constant or intermittent noise.
  • Temp/Weather: Works in an office environment, with occasional shop requirements.

    • Here’s what we Offer…

    • Competitive Compensation
    • A great work environment and culture
    • Career growth and advancement opportunities
    • Training
    • Medical, Dental and Vision plans
    • Medical Video Appointments available
    • Health Savings Account available
    • Paid Time Off (PTO) Pay
    • 401(k) Plan Company Matching
    • Health and Dependent Care Flexible Spending Accounts
    • Life & Accident Insurance
    • Employee Assistance Programs
    • Legal Plan
    • Travel Assistance Plan
    • Wellness Programs
    • Referral Bonus Program
    • Longevity Bonus Program
    • Recognition Programs and much more
    • Hawthorne CAT discounts
    • Boot Reimbursement
    • Tuition Reimbursement
    • Company-Supplied Uniforms
    • Advanced Technical Training
    • Estimated Compensation $100,000 to $125,000 annually plus 10% (of base salary) bonus

    ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

     

    Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status.

    Hawthorne Cat® Participates in E-Verify.

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