Retention Specialist

About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. As we embark on a period of rapid growth, we are adding ambitious, career-oriented team members. At Hawx we pride ourselves on our company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

We are hiring a confident, energetic and hardworking individual for a Customer Solutions Retention Specialist position! 

Job Summary: 

You will be responsible for handling inbound and outbound customer service calls. Answering any questions the customer may have regarding their account. Correctly scheduling customers for routine services or reservices. Outbound customer collection calls along with payment processing, refunds and updating customer payment information. Proper account notations, handling escalation calls and providing successful options to keep customers from canceling service.  Problem solving customer concerns or complaints and maintaining our customer base. 

Schedule

• Monday to Friday – on site, this is not a remote position

• 8-hour shift – 40 hours/week during typical business hours

Benefits

• Medical, dental, vision and life insurance

• PTO, Paid Holidays & 401K 

• Ability to work in your local area

• Opportunity for advancement 

• Exciting company culture   

Duties/Responsibilities:

• Must deliver premiere customer service to resolve customer issues.

• The ability to prioritize, multitask and remain calm under pressure. 

• Eagerness to go above and beyond to address customer concerns. 

• Successfully retain customers by offering targeted solutions. 

• Record work activities and complete all paperwork after finishing calls. 

• Communicate promptly and courteously with customers by phone and email 

 Qualifications:

• High School Diploma 

• Strongly prefer experience in customer service or sales

• We are specifically looking for a candidate with strong retention experience. 

• Must be professional in demeanor- from attitude to appearance. 

• Excellent written and verbal communication skills. 

• Work well with others in a team environment, including Hawx management. 

Pay

• Hourly- $16.00 DOE

• Incentives available through sales commissions, review incentives, performance & more

Salary : $16 - $0