What are the responsibilities and job description for the Solution specialist position at Hawxpestcontrol?
Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry.
Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love.
As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture.
Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.
As a company, Hawx is driven to achieve excellence預 goal that begins with our individual team members. At Hawx, we understand how important it is to recruit預nd reward用eople who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.
We are seeking a seasonal skilled Retention Customer Solutions Agent who can help us retain our existing customers and drive sales growth.
The ideal candidate will have critical thinking skills, sales experience, and strong empathy skills to understand and address customer concerns and needs.
This is a full-time position with a base pay of $18-$24 an hour with bonus and commissions.ResponsibilitiesHandle inbound calls from customers who are considering canceling their services or have other concernsUse active listening and critical thinking skills to understand customer needs and find the best solutions to address themProvide excellent customer service, and demonstrate empathy and understanding of customers' situationsMake outbound calls to existing customers to drive retention and upsell additional products or servicesMeet or exceed retention and sales targetsMaintain accurate and detailed customer records and documentationRequired SkillsFluent in Spanish and EnglishHigh school diploma or equivalent1 year of experience in a sales or customer service role, preferably in a call center environmentExcellent communication skills, both verbal and writtenStrong empathy skills and ability to relate to customers from diverse backgrounds and experiencesAbility to work in a fast-paced environment and adapt to changes quicklyStrong critical thinking skills and ability to identify and solve problems creativelyComfortable with using computer, including CRM systems and call center softwareAbility to work a flexible schedule, including weekends as neededEagerness to go above and beyond to address customer and employee needsAbility to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership$18.
Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion.
Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
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Last updated : 2024-04-04
Salary : $18 - $24