What are the responsibilities and job description for the Desktop Support Specialist position at Hays?
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Cognizant is seeking a Desktop Support Specialist Liberty, NC.
Role Description
This Level 3 Technician position is a 1st shift support which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications, and printer support), vendor management as well as network and server infrastructure environments.
Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role.
Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency callouts and project activities during non-production times.
• Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
• Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
• Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
• Position will provide 24 hour on-call support for escalation of site issues impacting production.
• Must have strong knowledge of Microsoft TEAMS, SharePoint, and OneDrive to support end-users
• Windows Server 2016 and Microsoft SQL Server experience required
• Microsoft, CompTIA and/or Cisco certifications preferred, but not required
• Project Management skills a plus
Contracting at Cognizant will see you working with the world's leading companies to improve everyday life.
Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.
Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them.
Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world.
Skills & Requirements
• 5-9 years' experience in hands-on desktop support
• Hands-on experience in Network troubleshooting
• Hands-on experience in Server troubleshooting
• Experience working in manufacturing/production (build and deploy) environment a plus!
• Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment.
Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
• Responsible for ticket queue management for incident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
• Supports server and network infrastructure to include CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
• Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
• Configures and installs Cisco network switches and routers to support LAN and WAN communication needs.
Strong troubleshooting capabilities in this area are required.
• Designs, installs, and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions.
Strong troubleshooting capabilities in this area are required.
• Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videocamera equipment)
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends.
Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
#1150608
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Cognizant is seeking a Desktop Support Specialist Liberty, NC.
Role Description
This Level 3 Technician position is a 1st shift support which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications, and printer support), vendor management as well as network and server infrastructure environments.
Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role.
Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency callouts and project activities during non-production times.
• Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
• Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
• Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
• Position will provide 24 hour on-call support for escalation of site issues impacting production.
• Must have strong knowledge of Microsoft TEAMS, SharePoint, and OneDrive to support end-users
• Windows Server 2016 and Microsoft SQL Server experience required
• Microsoft, CompTIA and/or Cisco certifications preferred, but not required
• Project Management skills a plus
Contracting at Cognizant will see you working with the world's leading companies to improve everyday life.
Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.
Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them.
Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world.
Skills & Requirements
• 5-9 years' experience in hands-on desktop support
• Hands-on experience in Network troubleshooting
• Hands-on experience in Server troubleshooting
• Experience working in manufacturing/production (build and deploy) environment a plus!
• Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment.
Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
• Responsible for ticket queue management for incident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
• Supports server and network infrastructure to include CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
• Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
• Configures and installs Cisco network switches and routers to support LAN and WAN communication needs.
Strong troubleshooting capabilities in this area are required.
• Designs, installs, and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions.
Strong troubleshooting capabilities in this area are required.
• Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videocamera equipment)
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends.
Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
#1150608
Location/Region: Liberty, Texas
Desktop Support Engineer
ApTask -
Beaumont, TX
Desktop Support (Oil and Gass Domain Knowledge Must)
ApTask -
Beaumont, TX
Support Specialist
Sushi Masa Beaumont -
Beaumont, TX
