What are the responsibilities and job description for the IT Support Specialist position at Hays?
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our Client is seeking a IT Support Specialist in Boston, MA.
Role Description
• Provide telephone problem resolution support for corporate employees
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software and related installation and configuration
Learn internal business applications
Skills & Requirements
• 2 years of Help Desk/ IT Support experience within a corporate environment
• Customer Service Experience
• Advanced experience with MS Windows 7, MAC OS, MS Office 365
• Bachelors Degree STRONGLY Preferred
• Knowledge of desktop computer hardware and software
Bonus:
• Certifications (A , Networking, MCP)
• Law Firm experience (HUGE PLUS)
• Experience with networking technologies (TCP/IP) and associated wiring
Benefits/Other Compensation
• Four weeks paid time off per year, increasing every 5 years
• Ten paid holidays per year
• Comprehensive health (PPO and HDHPs)
• Dental and vision plans including for domestic partners
• Life and AD&D insurance
• Short and long term disability insurance
• FSA or HSA for medical
• Dependent care FSA; AFLAC and umbrella coverage available
• Employee Assistance Program; 401(k) 7.5% Plan, with profit sharing components; pre-tax transit and parking program; up to 12 weeks disability/parental leave; backup child/adult care/senior care planning
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends.
Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1150328
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our Client is seeking a IT Support Specialist in Boston, MA.
Role Description
• Provide telephone problem resolution support for corporate employees
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software and related installation and configuration
Learn internal business applications
Skills & Requirements
• 2 years of Help Desk/ IT Support experience within a corporate environment
• Customer Service Experience
• Advanced experience with MS Windows 7, MAC OS, MS Office 365
• Bachelors Degree STRONGLY Preferred
• Knowledge of desktop computer hardware and software
Bonus:
• Certifications (A , Networking, MCP)
• Law Firm experience (HUGE PLUS)
• Experience with networking technologies (TCP/IP) and associated wiring
Benefits/Other Compensation
• Four weeks paid time off per year, increasing every 5 years
• Ten paid holidays per year
• Comprehensive health (PPO and HDHPs)
• Dental and vision plans including for domestic partners
• Life and AD&D insurance
• Short and long term disability insurance
• FSA or HSA for medical
• Dependent care FSA; AFLAC and umbrella coverage available
• Employee Assistance Program; 401(k) 7.5% Plan, with profit sharing components; pre-tax transit and parking program; up to 12 weeks disability/parental leave; backup child/adult care/senior care planning
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends.
Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1150328
Location/Region: Boston, Massachusetts
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