What are the responsibilities and job description for the Project Manager I position at HC3?
The Company
HC3 is a data-driven tech company delivering customer communications for our clients. By managing complex data generated from multiple client systems, we help financial companies communicate with their customers in meaningful ways. HC3 offers focused solutions for statement and notice redesign, intelligent marketing campaigns, and seamless delivery of both print and digital communications. Through these solutions, HC3 empowers financial service organizations to give their customers a fully customizable document experience.
The Job
The Project Manager I will manage client implementation projects, internal process changes, and provide support to Project Manager II on large-scale complex new client implementations. Project Manager I responsibilities include delivering projects on time within scope. A successful Project Manager I at HC3 is skilled at getting the best out of the people and projects that they oversee. They thrive in fast-paced environments, planning projects, and working with diverse project teams.
Responsibilities
- Lead teams of internal resources and third-party vendors to successfully implement solutions and high-quality products
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Create SOWs and Schedules
- Represent the client needs and priorities during the product development life cycle and conduct internal product reviews to ensure the delivery of high-quality products
- Manage the relationship with the client and all stakeholders throughout the implementation and onboarding phase
- Measure progress and provide status updates to stakeholders at all organizational levels
- Transition new client relationships and products to the Client Services team
- Develop test plans and document results
- Use appropriate verification techniques to manage changes in project scope, schedule, and costs
- Report and escalate risks and issues to management as needed
- Perform risk management to minimize project risks
- Create and maintain comprehensive project documentation including meeting minutes and work assignment tickets in JIRA
- Minimal travel required
Qualifications
- Experience managing cross-functional teams and developers on projects in a fast-paced environment with firm deadlines
- Strong educational background
- Resourceful and strong problem-solving skills
- Proven experience as a project manager in the information technology sector, banking &/or healthcare verticals
- Strong scheduling, issue and risk management background
- Experience with technology projects and agile methodologies including creating schedules and roadmaps
- Experience gathering requirements, interpreting and prioritizing client needs
- In-depth issue and risk management experience
- Excellent client-facing and internal communication skills
- Experience creating status reports and communicating status to stakeholders at all organizational levels
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