Assistant COO

Description

Introduction

Do you want to join an organization that invests in you as an Assistant COO? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Assistant COO like you to be a part of our team.

Job Summary and Qualifications

As the Assistant COO, you will be responsible for implementing the execution of strategy and day-to-day back-office operations for Parallon’s Physician Service Center. The main Revenue Cycle operation is located in Brentwood, TN. Some travel will also be required. You must possess strategic vision, the ability to plan and implement aggressive execution, prompt decision-making ability around resource allocation and prioritization, change management focus, excellent communication skills, strong financial and technological acumen, proven motivational capabilities to a large revenue cycle staff, an executive presence to “O” suite customers, the ability to manage in an executive-level matrix-reporting environment through strong customer service skills, negotiation and conflict resolution, and a demonstrated track record of delivering results and achieving goals.

In this role, you will:

• Be responsible for the oversight of Revenue Cycle back-office functions as follows:
• • Provider Enrollment and Re-Enrollment with Governmental and Commercial Payers
  • Electronic Data Interchange (EDI), Payer Edits, and Clearinghouse Management for claims, claims status, electronic remittance advices, etc.
  • Patient Collections Vendor Management (e.g. Patient Statements, Collection Agency, Clearinghouse, and Patient Payment Posting)
  • Insurance and Patient Collections, including denials and appeals
  • Inbound patient calls for billing questions, account payments, statement inquiries, etc.
  • Coordination with the Central Coding Units
  • Payment Compliance (e.g. Regulatory, Sarbanes-Oxley, Internal Controls, and RAC)
• Engage in development and prioritization, through collaboration with and guidance from the Physician Revenue Cycle leadership team, of well-informed strategies and plans of action. Strategies and plans must incorporate a high level of engagement and input from the center’s Senior Executives as a liaison from the HCA Physician Service Group, the Corporate Parallon Business Performance Group, and other corporate stakeholders, including but not limited to, the Payor Contracting and Alignment Group, Physician Services Coding Support Team, Physician Services Accounting/Finance Team, Government Regulatory Support, IT&S, and Human Resources.
• Attend HCA Physician Service Group and Parallon Business Performance Group strategy, planning, and operating review/status meetings. Align and incorporate meeting outcomes into the Physician Revenue Cycle Center operations.
• Engage with lead operational departments using empirical data such as financial, performance, growth projections, human resources, and customer service metrics to ensure the highest and best use of the resources available as defined by the annual budget.
• Actively participate in Customer Engagement and Relationship Management Plans to ensure internal and external customers have the best interaction possible. Champion these plans for your assigned service line to ensure all levels of the organization are able to view the business from the perspective of the customer. Embrace, utilize, and enhance established processes to track, oversee, organize, and monitor these customer interactions.
• Monitor on a daily, weekly, and monthly basis (1) Accounts Receivable, Net Revenue, and Cash-related data from the financial statements (including the balance sheet and income statement) and (2) Operational Performance Metrics and Reports (including source data from the Practice Management and other bolt-on technologies). Identify and correlate multiple data points with related trends, issues, and underlying root causes. Collaborate with CEO for direction and long-range forecasting and trending.
• Engage in Departmental Monthly Operating reviews and participate in guiding the organization to ensure strong department-level operating standards, measurement and benchmarking systems, and modifications to process, staffing, and technology are completed proactively, timely, and support strong internal controls and results delivery.

What qualifications you will need:

• Bachelor’s Degree in Business, Finance, Accounting, or related field required. Master’s Degree is a plus.
• At least 5-7 years of revenue cycle experience required
• Experience in a leadership role at a medium to large “shared service type” organizations, with physician and/or hospital revenue cycle experience preferred
• Consulting experience in areas of business transformation, shared services, change management, and project management a plus
• Executive-level interpersonal skills with proven ability to work within a complex matrix reporting environment
• Relevant education may substitute experience requirement with PSC Executive approval

"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assistant COO Work From Home opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.