What are the responsibilities and job description for the Manager, Food & Nutrition Services Call Center position at HCA Healthcare?
Description
SHIFT: Days (rotating weekends)SCHEDULE: Full-time
Do you have the career opportunities you want in your current role? We have a rewarding opportunity for you to join the nation's largest provider of healthcare services as a Manager, Food & Nutrition Services Call Center.
HealthTrust is the supply chain solution for the Hospital Corporation of America (HCA), a Fortune 100 company with more than 200,000 employees and one of the nation's leading providers of healthcare services. HCA operates over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. If this describes you, we want your knowledge and expertise!
As a Food & Nutrition Services Call Center Manager, you will be responsible for all aspects of the division culinary patient call center, assuring a high level of customer service and patient satisfaction. The position provides direct supervision of the culinary concierge team, processing patient meal requests and completing diet office report processes.
What you will do in this role (included but not limited to):
Operates the culinary patient call center, assuring that division, company and regulatory standards are met. Fosters effective collaboration between call center and facility foodservice departments to assure an integrated approach in providing services that meet the needs of patients.
Supervises centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests. Assures timely and accurate processing of all meal orders, tray tickets, and diet office reports. Demonstrates service excellence principles in all interactions with patients, family members and caregivers. Assures patient safety, dignity and privacy at all times.
Participates in division-wide teams to collaboratively develop standard menus for patients. Assists in implementation of menus in division facilities and coordinates with call center. Works with Computrition System Administrator to assure all menu components are entered in CHS. Assures annual review of menu with appropriate refinement.
Maintains expected service levels via appropriate selection, orientation, competency, training, education, assignment and scheduling of staff. Models, fosters and drives patient focused culture through assuring service excellence "must haves" are practiced and hardwired. Demonstrates responsibility and accountability in continuously assessing work process/design to enhance productivity and service delivery to meet stakeholder expectations and business goals. Manages staff performance through regular review, real time feedback, and performance planning. Ensures performance reviews are conducted on time. Actively coaches and mentors staff.
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) required, Bachelor's Degree in related field preferred.
- Experience in hospital foodservice required, with 2-3 years supervisory/management experience. Previous experience in healthcare patient foodservice and/or call center environment required.
- Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature required.
- Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes required.
- Certified Dietary Manager (CDM) in lieu of degree, with additional experience
- Serve Safe Certification or equivalent required.
If you find this opportunity compelling, we encourage you to apply.
Benefits of working at HealthTrust
Our benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k with a company match, paid time off, medical, dental, vision, flex spending for both health and day care, life insurance, disability, tuition reimbursement and student loan repayment, employee discount program, employee stock purchase program.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Notice
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