Vendor Collection Team Lead

Description

SHIFT: Work From Home
SCHEDULE: Full-time

 This is a FT Day Work from Home/Remote position

 

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

 

We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

 

 

•  
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

 

•  
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

 

•  
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

 

•  
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

 

•  
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

    

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! 

 

The Vendor Collections Management Team Lead is responsible for the training, support and day to day work flow management of the VCM Representatives.
  

 

In this role you will:

• Provides on-going training, coaching, and support to VCM Reps.
• Responsible for assembling and allocating daily work assignment to VCM Representatives.
• Assists VCM Manager with annual performance reviews for staff.
• Monitors Bankruptcy Exceptions, VCM Pool Completion, CWF and eRequest aging stats (daily) to ensure results remain within corporate policy/guidelines.
• Tracks and monitors VCM Rep productivity (daily)
• Performs monthly quality audit reviews on accounts assigned to VCM Reps as required by Corporate/SSC policy.
• Researches and responds to account inquiries and escalations from SSC management, SSC legal team, facility management, patients, vendors, etc.
• Review correspondence queues in the CWF system, taking appropriate action and documenting account accordingly.
• Audits accounts approved for legal pursuit by VCM Reps to ensure accounts appropriately qualify for legal based on SSC policy and that all necessary paperwork is provided to the attorneys.
• Acts as patient account witness at court proceedings (if requested by Director).
• Handles agency and legal related inquiries from the Customer Support Team
• Monitors prelist to ensure weekly/monthly completion by required entities.
• Monitor’s all self pay A/R, and collaborates with management to ensure proper account placement with collection agencies and timely agency closeback. 
• Coordinates with VCM Manager to maintain account placements numbers, inventories, invoice amounts.
• Initial approval for all vendor invoices.
• Perform VCM staff quality reviews as required by Parallon/SSC Policy.
• Facilitates completion of regular inventory reconciliations (at least monthly) for all vendors including eligibility, early out, bad debt, and 3rd party liability, etc
• Approve charity write-offs based on threshold by reviewing account notes for appropriateness.
• Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel.
• Assist managers in working with agencies.
• Assist with developing agency goals and actions plans.
• Provides administrative support by managing PTO requests, ordering supplies, and remote support for WFH employee.
• Responsible for daily operations and review of TPL\MVA attorney requests, as applicable.
• Handles written correspondence regarding estates and bankruptcies from patients and/or vendors.
• Responsible for management of all Medicaid Eligibility related processes.
• Practice and adhere to the "code of Conduct" philosophy and "Mission and Value Statement"
• Other duties as assigned.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                 

Qualifications

EDUCATION

High School diploma or GED required.

 

EXPERIENCE

At least one year of related experience required.

 

 

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100.

 

We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.