Division Sr System Engineer

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Division Sr. System Engineer opening with IT&S - San Antonio Division today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

IT&S - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Fertility and family building benefits through Progyny

• Free counseling services and resources for emotional, physical and financial wellbeing

• Family support, including adoption assistance, child and elder care resources and consumer discounts

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan

• Retirement readiness and rollover services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Division Sr. System Engineer for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Division Senior Systems Engineer designs, implements, monitors, and supports the HCA division systems and storage infrastructure. As a primary technical resource for the division, the Senior Systems Engineer is responsible for the set-up and repair of division and facility systems and storage infrastructure, including the monitoring and diagnosis of systems and storage performance, and resolution of systems-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.

The Senior Systems Engineer maintains the HCA systems and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of division and facility-based systems equipment. This position assists with division and facility-based project planning, strategic planning, 24x7 on-call support with other members of division IT staff, and may be required to supplement facility-based, on-site support to technical resources.

SUPERVISOR - Director of Technical Services or Manager of Systems Services

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Design, implementation, monitoring, and support of hardware and software to support the division systems and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
• Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division systems operations which improve service and repeatability.
• Maintenance and support of division and facility-level systems and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
• Participation in and support of division and facility-level technical implementation projects.
• Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of systems or storage-based incidents, equipment failures, etc..
• Aids and trains users on proper use of division and/or facility technology.
• Mentors and trains division Systems Administrators and Associate Systems Administrators, as needed.
• Participates in facility-based IT project planning, as needed.
• Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support division and facility operations.
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
• Coordinates and participates in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved systems and storage architecture and security policies.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Aids and trains users on proper use of division and/or facility technology.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Required: Strong knowledge of the following:

• Working knowledge of supported operating systems (Windows server and VMware ESX), utilities, vendor products, applicable programming languages and scripting, diagnostic techniques, applicable communications protocols, applicable hardware configurations
• Must have 2 years experience in deploying technically complex infrastructure computing solutions across platforms and components.
• Hands on experience with virtual technology, such as, Citrix, VMWare ESX, IBM LPARs, VIO servers, and micro-partitions.
• Working knowledge of OS environment running one or more databases including SQL, Oracle, DB2.
• Experience in one or more of the following: NetBackup, Data Domain, or CommVault
• Diagnostic techniques
• Applicable communication protocols and hardware configurations
• Statistical and analytical tools for systems monitoring

Preferred:

• Demonstrates broad knowledge of systems and storage technologies and standards
• Demonstrated ability to multi-task; Possesses strong analytical skills
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Demonstrated proficiency in MS Office applications
• Provides onsite technology support on projects

EDUCATION

• Bachelor's degree in information systems is preferred.

EXPERIENCE

• 3 years experience with complex server/storage technologies

CERTIFICATE/LICENSE

• MCSE required
• MCTS/MCITP , VIP or VCP preferred
• Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

PHYSICAL DEMANDS/WORKING CONDITIONS - Requires equal amounts of prolonged sitting and standing or walking, some bending, stooping and stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Position may occasionally require ability to lift up to 50 pounds, and to push or pull a cart. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to express or exchange ideas verbally, have a normal range or hearing, and have the ability to see and obtain impressions, shape, size, and other characteristics with eyes. Work is performed in an office environment and in network/server equipment environments. Work may be stressful at times, and may involve contact with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel to facilities may be required.

OSHA CATEGORY - The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. No exposure to fumes or toxic conditions is anticipated. OSHA categorizes this position as a Category III based on blood-borne pathogen guidelines

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Division Sr System Engineer opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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