Patient Representative

This position is incentive eligible.

Hourly Wage Estimate: $18.00 - $23.37 / hour

Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you passionate about the patient experience. At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family. Jump-start your career as a(an) Patient Representative today with CareNow.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

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  Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

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  Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

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  Free counseling services and resources for emotional, physical and financial wellbeing

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  401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

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  Employee Stock Purchase Plan with 10% off HCA Healthcare stock

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  Family support through fertility and family building benefits with Progyny and adoption assistance.

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  Referral services for child, elder and pet care, home and auto repair, event planning and more

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  Consumer discounts through Abenity and Consumer Discounts

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  Retirement readiness, rollover assistance services and preferred banking partnerships

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  Education assistance (tuition, student loan, certification support, dependent scholarships)

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  Colleague recognition program

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  Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

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  Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

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Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Representative. We care for our community. Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today.

Job Summary and Qualifications

Seeking a Patient Care Representative like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

What you will do in this role:

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• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
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• Answers phone calls to the clinic and provides information or refers questions to others as needed
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• Verifies insurance timely and accurately
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• Ensures the occupational client's preference card is followed and occupational procedures
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• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
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• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
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The CareNow Urgent Care Clinic hours are Monday-Friday 8am-9pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours.

What Qualifications you will need:

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• 1 year of clinical experience in a patient care setting is preferred
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• Obtain BLS certification within 30 days of start required
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• Strong customer service skills
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• Ability to work with multiple computer programs
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CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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