Guest Services Supervisor

Description

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of energetic, service-oriented leaders who thrive in a fast-paced work environment to fill our Guest Services Supervisor role. Having a passion for health and fitness is important and customer service experience is a must! Full-time and part-time positions are available.

Requirements

In joining our team, you'll be responsible for:

• Greeting and providing excellent customer service to all HCI members and guests
• Maintaining extensive knowledge of all sports programs and facility operations; be able to provide this information to members, guests, and visitors
• Assisting Manager with the training and onboarding of new employees
• Supervising a team and ensuring cash totals are correct at the end of each shift
• Monitoring security and visitor access
• Efficiently fielding phone calls and inquiries about programming
• Helping with general facility maintenance and upkeep of amenities
• Providing general administrative and clerical support
• Receiving and sorting mail and deliveries
• And more...

To be a great fit, you'll have:

• Minimum of one year of experience in a reception or related customer service position; six months of supervisor/management experience preferred
• Availability to work flexible hours, including afternoon/evening closing shifts and weekends, and some holidays - part-time and full-time positions available
• High school diploma or GED 
• Excellent verbal and nonverbal communication skills, including the ability to listen and respond appropriately
• Professional personal presentation
• Strong work ethic that includes punctuality, organization, and attention to detail
• Team oriented mindset 
• Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude
• Ability to multitask and work well under pressure
• Effective computer skills

What you’ll get as a member of our team:

• $17 - 20 per hour, based on experience (plus time and a half premium pay if working on a holiday)
• A complimentary membership to HCI Sports & Fitness - full-time employees receive a complimentary family membership!
• Full time positions receive paid time off and paid holidays, plus eligibility to participate in our insurance plans - health, vision, dental, short-term disability, and life insurance
• A fun work environment on a great team!