What are the responsibilities and job description for the Administrative Assistant position at HCI Systems?
HCI Systems Inc. is a fast-growing California-based low voltage contracting company seeking a Fire/Life Safety Inspection Report Administrator in our Pasadena office. We are looking for a dynamic, self-starting individual who enjoys variable work tasks.
Primary Responsibilities:
Duties include, but are not limited to:
- Follow up with technicians and subcontractors for completed field reports
- Review completed field test reports for accuracy
- Submit completed test reports to customers
- Review completed work orders and process for invoicing
- Evaluate processes for improved efficiency
- Active participation in process improvement efforts
- Assist in identifying customer needs and perform high volume of administrative duties
- Must provide strong and clear oral and written communication, and be able to respond to routine inquires in a timely manner
- Knowledge of principles and processes for providing customer service, which includes interpretation and execution of customers’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate customer satisfaction and strong follow up skills
- Recent working knowledge of software including Word, Excel, Outlook, and Adobe Acrobat are required
Qualifications:
- Associates degree or equivalent work experience
- Must be able to pass a background check, MVR check and drug screening
- Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians
- Familiarity with service and/or construction environment and associated safety standards is desired
- Highly motivated and success driven with strong interpersonal skills
- High degree of self-discipline and organization
- Typing speed 45 WPM
HCI Systems, Inc. provides excellent pay and benefits to include medical, dental, vision, paid time off, paid sick leave, paid holidays, access to low cost life insurance, and a 401k retirement plan with company match.
Equal Employment Opportunity
HCI s an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, HCI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.
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