SPECIALIST
Job Posting for SPECIALIST at HCL Technologies
Job Responsibilities
Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices. He will be responsible for receiving inquiries and issues from users and using your expertise to determine the root cause of incidents. He will install, configure, troubleshoot, diagnose and resolve issues with PC s, laptops, network connectivity, printers and peripheral.
Other responsibilities of the PC Technician role include:
Antivirus Installation, Configuration and troubleshooting any issues.
Interfacing directly with internal customers with a professional and positive demeanor
Updating ticketing system to reflect work in progress or completed
Handling printer deployments and resolving break/fix issues
Managing PC relocation per Move/Add/Change requests
Installing and upgrading hardware and software
Supporting Blackberry/air card/wireless devices
Setting up and supporting VPN accounts
Submitting orders for parts
On-Call support during weekend
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices. He will be responsible for receiving inquiries and issues from users and using your expertise to determine the root cause of incidents. He will install, configure, troubleshoot, diagnose and resolve issues with PC s, laptops, network connectivity, printers and peripheral.
Other responsibilities of the PC Technician role include:
Antivirus Installation, Configuration and troubleshooting any issues.
Interfacing directly with internal customers with a professional and positive demeanor
Updating ticketing system to reflect work in progress or completed
Handling printer deployments and resolving break/fix issues
Managing PC relocation per Move/Add/Change requests
Installing and upgrading hardware and software
Supporting Blackberry/air card/wireless devices
Setting up and supporting VPN accounts
Submitting orders for parts
On-Call support during weekend
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Salary.com Estimation for SPECIALIST in Canada, KY
$55,147 to $69,558
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Job openings at HCL Technologies
HCL Technologies
Canada, KY
Contractor
HCL Technologies
Canada, KY
Full Time
HCL Technologies
Canada, KY
Full Time
HCL Technologies
Canada, KY
Full Time
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