What are the responsibilities and job description for the Associate position at HCLTech?
DCE L1 - Sr. Data Center Network Technician Qualifications : Culture / Team fit Ambitious / Hard working / Coachable Physical layer : fiber optic connections, contamination, cleaning Understand ESD best practices Comfortable with text based CLI Familiar with IP based networking A / Network level of knowledge desired 2 years of IT related experience preferred Good organization, multitasking and communication skills Microsoft Office Tools : Word, Outlook, Excel Understanding of network procedures, environmental and safety management in a DC environment Responsibilities : Physical hardware swaps : (Fabric only) o Optical transceiver swaps / Circuit diagnosis o Line card swap o Switches (TOR) Replacement o Work with vendors for RMA's o Must be able to lift 50lbs Build relationships with partner teams within the DC Asset management Tools and Ticket management Nvidia IB understanding will be an added advantage (1.
To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.
To provide telephonic and remote trouble shooting support
