Desktop support engineer with End-User support Experience
Job Posting for Desktop support engineer with End-User support Experience at HCLTech
Job Details
Role :-Desktop support engineer with End-User support Experience
Location :-Wilmington , OH 45177
Job Description :-
Roles and Responsibilities Desk Side Support:
- Desk Side Support (EUC) tasks as identified.
- Direct Face-to-Face customer support.
- Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving techniques and root cause analysis concepts.
- Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
- Provides End-User support across all End-User services.
- Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
- Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.
- Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.
- Identifies potential escalations and proactively alerts management as needed.
- Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
- Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
- Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.
- Help improve end user s productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilities.
- Develop and maintain, accurate support documentation.
- Provides support for smart devices.
Salary.com Estimation for Desktop support engineer with End-User support Experience in Wilmington, OH
$50,914 - $65,689
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